OWA with Office 365 not updating unread email count of shared mailbox

Hi experts,

We've recently migrated to Office 365 and are encouraging users to primarily use OWA for accessing mail because they have E1 licenses so they aren't entitled to the desktop apps.

The issue they are experiencing is that the unread mail count isn't increasing and as such not notifying them when a new email comes in.
These have to remain shared mailboxes because it's generic accounts like "sales@" which are monitored by 5 people so I can't do any forwarding.
Any Googling I've done has come back to Outlook 2013 answers but that's not what I need.

I'm also fairly certain you can't add a shared mailbox to favourites in OWA so if anyone has a way around this that would be appreciated.

Tim
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Tim PalmerLevel 3 Support TechnicianAsked:
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Vasil Michev (MVP)Commented:
OWA indeed has some issues with updating the content of additional/shared mailboxes. Try opening the mailbox by pressing on your picture in the top right corner, select Open another mailbox. This will put it in another tab and will expose more functionality. If it doesnt update the new message count there as well, just stick to reloading OWA more often...
Tim PalmerLevel 3 Support TechnicianAuthor Commented:
Hmm I'll suggest it to the users, I didn't think of that. I think that will probably not be a solution they want because then they lose the visibility and will have to switch. They could open new tab / window at least... may be a solution.

If it can't be done I'll just blame Microsoft but since I'm only new to administration I thought best to ask some experts
Tim PalmerLevel 3 Support TechnicianAuthor Commented:
OK wow, I didn't mean to abandon this question.

Turns out, it's just not possible to do what we want and users aren't happy with the work around.
So nothing with a solution so I will be accepting my own to close the question.

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Tim PalmerLevel 3 Support TechnicianAuthor Commented:
no solution to my problem that suits users.
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