User not able to reach network shares

Dear EE
I have a windows 2012 R2 particular user cannot access the network shares

He can access internet, and email but cannot access network shares.

Appreciate any advise
Snowbella KilangitAsked:
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Chris MillardCommented:
Can he see the shares but not access them? Does he have the appropriate Share and NTFS permissions to the folder? Make sure that he is not a member of any group that has been explicitly denied access to the share.
Snowbella KilangitAuthor Commented:
How can check especially for this user?
Chris MillardCommented:
Let's say for example, that the server is called WINSERV the shared folder is D:\SHAREDDATA

You need to right click on D:\SHAREDDATA and check both the share and security permissions.

You may not see that specific user listed, because he may belong to a security group that has been denied either share or security permissions. If there are any groups listed that have been denied access, you'll need to check that user in Active Directory - right click his account, choose Properties and look at the "Member of" tab
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Snowbella KilangitAuthor Commented:
Thank you will check this on the server and post back to this thread
Adam LeinssServer SpecialistCommented:
Make sure Client for Microsoft Networks is listed in the TCP/IP properties.
Is the user able to see the folder if they log onto another workstation? Trying to rule out workstation issues

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Snowbella KilangitAuthor Commented:
Thank you, I logged onto another workstation as user and was able to access all files.
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