Network Connectivity Issue

Good Morning M & A,

The other day I stopped by to take a picture of the brand of the modem and the router that you have been using on your Network. With this information I will be able to start the research, diagnostic and troubleshooting of the issue that Diana and Hernand are experiencing.  The fact that Diana’s and Henrnan computer are sporadically disconnecting from Jungle Disk is most likely a connectivity problem.
The issue can be at the Modem level, at the Router level or it can be between your office and the Jungle Disk facility. I estimated that troubleshooting this issue to identify the root of this problem will take approximately one hour and half. The charge will be $ 120. Will you please approve this charge?
Thank you,
ItaliabellaAsked:
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JohnBusiness Consultant (Owner)Commented:
Some thoughts for your consideration
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The other day I stopped by to take a picture of the brand of modem and router that you have been using on your Network. With this information I will be able to research, diagnose and troubleshoot the issues that Diana and Hernan [[spelling error]] are experiencing.  The fact that Diana’s and Hernan's computers are sporadically disconnecting from Jungle Disk is most likely a connectivity problem.
 The issue can be at the Modem level, at the Router level, or it can be between your office and the Jungle Disk facility. I estimate that troubleshooting this issue to identify the root cause will take approximately one and a half hours. The charge will be $120. Please approve this charge.
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ItaliabellaAuthor Commented:
Thank you John.
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JohnBusiness Consultant (Owner)Commented:
You are very welcome.

Side Note:  I do not know your business well, but I have had my own business for 13 years now.  For clients that I have served for a year or longer (some clients go back a decade), I go in when they call for help. I don't necessarily ask first with cost estimate in hand. That comes with experience and is how I have learned to work with my clients.

Good luck!
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ItaliabellaAuthor Commented:
in this specific case they asked me for an written approval before I proceed with the work. so they won't have surprised.  this is why I have to do it....
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