Just yesterday my son said he installed a program which he doesnt remember the name but immediately afterwards, the laptop crashed and even when attempting safemode, it keeps crashing so can't even accesss system restore. Tried using windows7 cd and selected repair option but it just hangs for hours on the same screen with mouse cursor doing nothing. Running avira rescue cd on it now but have a feeling this will still crash so any ideas? Dont wanna have to restore from factory settings coz he never backed up his files and dont wanna lose his stuff. Thanks.