Windows 7 network issues

Issues with windows 7. Wired network stays at "identifying" never gets a network connection. Ran mbam and found 800+ problems. cleared all, but still has same issue. Installed a wireless card and disabled the wired card. Able to connect to network but still have identifying at the network.
swaffAsked:
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David Johnson, CD, MVPOwnerCommented:
800 problems!! Yikes, time to nuke and pave
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swaffAuthor Commented:
i would prefer not to do that if possible. The items were quarantined by Malware-bytes.
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swaffAuthor Commented:
Addendum - After I did the reboot to "remove" all the threats, I did a system restore. The system was working fine until monday and there was a system update. I did a "restore" to prior to that date but the problem still exists.
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JohnBusiness Consultant (Owner)Commented:
I agree with D. Johnson.

Try TCP/IP Reset to see, but I do not hold out a lot of hope.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer
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swaffAuthor Commented:
Hi John and D.

I tried the TCP/IP reset commands above but to no resolution. It still comes up as identifying and wont let me connect to the internet. It was all working fine on Monday and this started Tuesday morning, with no interaction from me. Possibly an overnight download update from Microsoft? In anycase, I want to try to get to the bottom of this before I rebuild Windows 7 on this machine if possible.

Do you or does ANYONE else have any suggestions as to how I can get this TCPIP stack back up and operational?

With much thanks!
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JohnBusiness Consultant (Owner)Commented:
The Windows updates for sure did not damage networking on a machine that works properly.

800 viruses is 3 for every day of the week and represent extremely careless use of a computer.

If you are sure you have cleaned out the viruses (actually no one can ever be sure), try a Windows 7 Repair Install. For this, you need the Windows 7 DVD or a working recovery partition. Here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You may be as far ahead backing up and reinstalling Windows.
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swaffAuthor Commented:
Yeah,

I understand and thank  you. I may try a windows repair. The computer is NOT mine but belongs to my father. He has a lot of historical data and email on it. At 83, he does not understand the concepts of how to "care" for a computer and although I have tried to speak to him about it, at his age, he just doesn't understand!

I just feel that a corrupted IP stack should be fixable, but I suspect that someplace in the registry is where the issue may lay at this point!
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JohnBusiness Consultant (Owner)Commented:
It may or may not be a corrupted IP stack. Other things can affect the network. So the fix may be more complicated than you imagine and the registry is the world's poorest way to fix things.

I deal with lots of users who are older rather than younger and they can manage to use a computer. I am not sure what to suggest with respect to your father.

Let us know about the repair install.
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David Johnson, CD, MVPOwnerCommented:
once a machine has been compromised you can never really trust that machine. Everyone including your father should be running as a standard user and only invoking administrative privileges when required.  This extra few seconds can really pay off in the future.
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swaffAuthor Commented:
Hi,

sorry it took so long for the reply. I was away for the weekend. Prior to dong a backup and restore of this system I decided to do a system restore. this time, I went back to the 6th of May. There were a TON of updates done to the PC from MS just about daily.

This fixed the issue. I am not sure WHICH one did it but there is an update that either conflicted with one on the system or did something to my IP stack. Currently there are 17 awaiting to be downloaded. Some are for the Office suite but 2 are for Windows 7. I selected the windows 7 updates but it "claims" it is installing one currently and cannot install the one that I choose for it! This is perplexing because when I look at my task manager, it states there is NO network activity, No CPU activity and no memory activity! So.... what is happening?

Anyone hazard a guess?
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JohnBusiness Consultant (Owner)Commented:
There is no way of knowing which update fixed the issue (especially given the state of the machine).
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