PAMurillo
asked on
Frozen email in Apple Mail
Hi Everyone,
I have two clients who use Macs at the same location. One Mac has OS 10.8 and the other with 10.9 and both have MS Office 2011 for Mac with all the current updates. Both have email setup as POP accounts.
One day while my clients were working on emails, the lights went out. When they rebooted, the email they were both working during the power outage came up where they left off. Those emails are obviously saved in the Drafts folder but even if you delete them from the Drafts folder then delete them from Trash, they still come up again upon restart of Apple Mail (even if you reboot the Mac).
Any suggestions?
I have two clients who use Macs at the same location. One Mac has OS 10.8 and the other with 10.9 and both have MS Office 2011 for Mac with all the current updates. Both have email setup as POP accounts.
One day while my clients were working on emails, the lights went out. When they rebooted, the email they were both working during the power outage came up where they left off. Those emails are obviously saved in the Drafts folder but even if you delete them from the Drafts folder then delete them from Trash, they still come up again upon restart of Apple Mail (even if you reboot the Mac).
Any suggestions?
ASKER
matrix8086,
Thanks! I need to schedule a remote session with my client and try this. Your suggestion looks promising!
Thanks! I need to schedule a remote session with my client and try this. Your suggestion looks promising!
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
It is the correct one
From MailApp menu Mailbox -> Rebuild.
Quit out of Mail app and go to the Finder
Hit Command+Shift+G and go to the following path:
~/Library/Mail/V2/MailData
Delete every file that begins with “Envelope Index” (optional but recommended: back up these files to the desktop just in case something goes wrong)
Close the MailData window, then relaunch Mail app to force reindexing
During rebuild and reindex you may experience some performances issues.
Best regards!