jim3725
asked on
error on microsoft update
An error occurs while checking for Microsoft update on my window7 computer. The error code is 80072f8f
The help and support only references date and time and timezone settings, which are correct.
This has been going on for a few weeks. since I've been able to get an update.
The help and support only references date and time and timezone settings, which are correct.
This has been going on for a few weeks. since I've been able to get an update.
ASKER
I am not synchronizing with msupdate , and I don't use wsus server
I have attached a snippet of windowsupdate log file for your review.
Last updates were installed on 4/17
C--download-updatelogsnippet.txt
I have attached a snippet of windowsupdate log file for your review.
Last updates were installed on 4/17
C--download-updatelogsnippet.txt
Go to the Microsoft Windows Update troubleshooter site and run the FixIt included there for Windows 7. There is also a detailed set of manual steps to get updates running but run the FixIt first because that is the easiest thing to do.
http://support.microsoft.com/kb/971058
Please let us know.
http://support.microsoft.com/kb/971058
Please let us know.
The issue seems to be because of already downloaded updates that are failing.
Using the fixit John suggested is one.
Presumably, stopping the automatic update service first. And then deleting the contents of c:\windows\softwaredistrib ution\down loads
And then starting automatic updates.
Using the fixit John suggested is one.
Presumably, stopping the automatic update service first. And then deleting the contents of c:\windows\softwaredistrib
And then starting automatic updates.
ASKER
I ran the fixit program, along with , stopping the automatic update service first, and then deleting the contents of c:\windows\softwaredistrib ution\down loads.
I then tried to run updates again, and I 'm getting the same error message.
The error code is 80072f8f
I then tried to run updates again, and I 'm getting the same error message.
The error code is 80072f8f
Try running the Windows Update Readiness tool. The link below is for Windows 7 64=bit
http://www.microsoft.com/download/en/details.aspx?id=20858
http://www.microsoft.com/download/en/details.aspx?id=20858
ASKER
No solutions have been provided, that will fix this issue on my windows7 pc.
The next step for you is to run Windows 7 Repair Install. For this you need a working recovery partition or the Windows 7 DVD. Here is a Seven Forums tutorial to assist you with this.
http://www.sevenforums.com/tutorials/3413-repair-install.html
http://www.sevenforums.com/tutorials/3413-repair-install.html
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ASKER
When my co-worker reported that he had the same problem, who is in same security group as myself, then I surmised it was a firewall policy.
Could you post a snippet of entries from the c:\windows\windowsupdate.l
use baretail to capture the entries from running the wuauclt /updatenow
Was there a preceding error with an update when you last were able to update?
Recent installs, etc.