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manuverhaegen

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Exchange 2013 The name cannot be matched to a name in the address list

Hi,

We have a Multi-Tenancy exchange 2013
One domain with 17 mailboxes
16 mailboxes can configured with autodiscover (outlook 2010 and 2013)
1 mailbox can not be configured we get the following message : The name cannot be matched to a name in the address list

Mailbox is not hide in the address list
Avatar of Marwan Osman
Marwan Osman
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manuverhaegen

ASKER

Hi,

I have checked : https://www.experts-exchange.com/questions/28335051/The-name-cannot-be-matched-to-a-name-in-the-address-list.html

I have check this
-Exchange Remote Connectivity Analyzer and Microsoft Connectivity Analyzer Tool finds no issues
-"Hide name from address list" option is unchecked in ECP
-The Global Address List appears to be fully populated
-In the "Attribute Editor" section of the user account in Active Directory, the "showInAddressBook" attribute looks correct and lists the default global address list
-When setting up the account, go 'Manual Setup' > Microsoft Exchange same issue

Get-OutlookAnywhere
ExternalHostname should be your public DNS name (eg. mail.domain.com)

Get-ActiveSyncVirtualDirectory
https://mail.domain.com/Microsoft-Server-ActiveSync

Get-WebServicesVirtualDirectory
https://mail.domain.com/ews/exchange.asmx

Get-OutlookProvider | select Name, Server, CertPrincipalName, TTL
Name      Server        CertPrincipalName          TTL
----            ------             -----------------                      ---
EXCH                                                                        1
EXPR                                                                         1
WEB                                                                          1
An issue with the AD permissions may takea place, please see the below article:

https://support.microsoft.com/en-us/kb/297801
Avatar of dan_blagut
Hello,

I had a similar problem with nondomain computers. Enabling "ask for user name and password" in security tab (more settings) before asking for verification solved the problem.

Dan
I have check https://support.microsoft.com/en-us/kb/297801 but all the settings are ok

Same isssue

Can i check log files?
ASKER CERTIFIED SOLUTION
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Marwan Osman
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