Exchange 2013 The name cannot be matched to a name in the address list

Hi,

We have a Multi-Tenancy exchange 2013
One domain with 17 mailboxes
16 mailboxes can configured with autodiscover (outlook 2010 and 2013)
1 mailbox can not be configured we get the following message : The name cannot be matched to a name in the address list

Mailbox is not hide in the address list
LVL 2
manuverhaegenSystem & Storage AdminAsked:
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manuverhaegenSystem & Storage AdminAuthor Commented:
Hi,

I have checked : http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_28335051.html

I have check this
-Exchange Remote Connectivity Analyzer and Microsoft Connectivity Analyzer Tool finds no issues
-"Hide name from address list" option is unchecked in ECP
-The Global Address List appears to be fully populated
-In the "Attribute Editor" section of the user account in Active Directory, the "showInAddressBook" attribute looks correct and lists the default global address list
-When setting up the account, go 'Manual Setup' > Microsoft Exchange same issue

Get-OutlookAnywhere
ExternalHostname should be your public DNS name (eg. mail.domain.com)

Get-ActiveSyncVirtualDirectory
https://mail.domain.com/Microsoft-Server-ActiveSync

Get-WebServicesVirtualDirectory
https://mail.domain.com/ews/exchange.asmx

Get-OutlookProvider | select Name, Server, CertPrincipalName, TTL
Name      Server        CertPrincipalName          TTL
----            ------             -----------------                      ---
EXCH                                                                        1
EXPR                                                                         1
WEB                                                                          1
0
Marwan OsmanCommented:
An issue with the AD permissions may takea place, please see the below article:

https://support.microsoft.com/en-us/kb/297801
0
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dan_blagutCommented:
Hello,

I had a similar problem with nondomain computers. Enabling "ask for user name and password" in security tab (more settings) before asking for verification solved the problem.

Dan
1
manuverhaegenSystem & Storage AdminAuthor Commented:
I have check https://support.microsoft.com/en-us/kb/297801 but all the settings are ok

Same isssue

Can i check log files?
0
Marwan OsmanCommented:
open powershell and import-module activedirectory then run

Get-ADUser user1 -Properties msexchdelegatelistbl

user1 is the account name of the user who has the problem, if you find in the result in the 4th line "msexchdelegatelistbl" .... so remove it by running Set-ADUser user1 -Clear msExchDelegateListLink , then try discovering.

for more details see the below links:

http://msexchange.me/2014/05/18/auto-discover-failing-for-particular-user/

and this

http://blogs.technet.com/b/tips_from_the_inside/archive/2012/01/11/autodiscover-fails-for-one-or-more-users.aspx
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