Hard drive will not boot up,

Error on black screen press f1 to continue or f2 to go to setup!

This is a Windows 8.1 OS.  I slaved it to my Windows 7 laptop and ran chkdsk /f.  How do I run or what utilities should I use to repair hard drive.
simonesbauerAsked:
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arnoldCommented:
F1/f2 is a bios prompt not related to the hard drive.

F1/f2 usually is a result of an error or a detected change I.e. You added memory, and now you are being promoted as an advisory about the change.
Get into the bios to confirm the change and that should be it.

The other possibility is that you hit the key combo that trigger the system restore, or is this a reboot following update application?
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simonesbauerAuthor Commented:
I have made no hardware changes.  I am a fin adv. so I have to allow automatic updates mandated by compliance so it could have updated and I am not aware.

I have it slaved, so put back In pc and in setup it will let me get into bios?
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arnoldCommented:
Yes, what was the alert, f2 I think will get you into bios setup (while you have it slaved, just for sake of security, copy the data)
What happens if you hit f1.
F2 the next time,
Is this a Dell system?
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simonesbauerAuthor Commented:
Of course Dell...I was computer tech many years back and loved working with Dell, now after 5 dells, I am done!  I ran chkdsk /f  while slaved .  Put it back in PC and it started up but then froze at desktop.  

The current error on reboot is   The boot configuration data for pv is missing or contains errors.

File \EFI\microsoft\boot\bcd
Error code 0xc000014c
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arnoldCommented:
Was it always uefi boot or bios?
It might have reset to the wrong setting. A change is the only time you would get that prompt.  Was a firmware update pushed onto it?

Trying the f2 to get into the bios
Try f12 for boot manager, and point to the drive to see if it will boot.
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Gary CaseRetiredCommented:
"... This is a Windows 8.1 OS.  I slaved it to my Windows 7 laptop ... " ==>  This is not clear -- are you trying to run the OS on a system other than the one it was installed on?
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simonesbauerAuthor Commented:
Always ueif boot.  It boots now, but I get the above error.  I can boot from factory cd I think!

Garycase, my win 8.1 hard drive gave me the f1 f2 error and would not boot up. I took hard drive out slaved it to laptop and ran chkdsk /f on it.  Put it back in pv and it booted up like normal then froze,  now I am getting the error 0xc000014c   Boot conf data is missing or contains errors.  File ..... Please see above
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arnoldCommented:
You could try using the factory CD to repair the install, create a recovery CD from

http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/bsod-0xc000014c-error-code-windows-81/48068def-a84b-42d1-8502-724037db3090

Check the Assigned SATA controller functionality.
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noxchoGlobal Support CoordinatorCommented:
Did you check the drive with its vendor made tool?
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Gary CaseRetiredCommented:
If this is the original disk for that system AND if you haven't modified the boot record, then the factory restore feature should still be intact without the need for a DVD (using a restore partition).    On most recent Dell's, it's accessed via Ctrl-F11 during the POST screen.    This is a "brute force" way to repair it, but it WILL get the system running again.

Just be sure you slave the drive to your laptop and copy all of your data from it if you don't have current backups, as ALL of your data and any programs you've installed since the system was new will be gone => you'll need to reinstall the programs and copy your data back after you restore it.
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David Johnson, CD, MVPOwnerCommented:
don't know how your bcd store got corrupted but boot from the installation DVD choose repair.. Try the startup repair if it fails go go a command prompt

you will be in drive x:
dir d:\windows
if it exists
type
bcdboot d:\windows
and reboot the system this should fix your bcd store
you can later go into msconfig  boot options and remove the old entry
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nobusCommented:
since you ran chkdsk - and got a different error, chances are your disk has bad blocks
run the manufacturers diagnostic on it; find them on the ubcd
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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simonesbauerAuthor Commented:
Guys this is the screen I get even when trying to boot from factory backup disk.
Same thing when trying to use UBCD OR just booting up regularly.
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simonesbauerAuthor Commented:
Last week I did see a quick executable saying installing back microphone which was totally odd.  Ran Anti-malware bytes and Hitman Pro and found nothing.  That is the only odd thing that has happened this week besides bad weather with power outages.

Nobus, AVG gives me this when I try to install cdburnerxp
Capture.PNG
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simonesbauerAuthor Commented:
Arnold, when I go to the sites you suggested, they want to install on current unit which is the not the problem unit.
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nobusCommented:
the recovery shows that you are not booting from the UBCD
test the cd on a worki,ng PC  -  it may be bad
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simonesbauerAuthor Commented:
Ok, I have installed cdburnerxp, downloading iso, and will recreate.  Can I use dvd instead of cd?
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nobusCommented:
yes, you can, but use the iso burning tool
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simonesbauerAuthor Commented:
nobus, I can read drive when it is slaved, however, UBCD cannot find hard drive, nor can onboard diagnostics when pressing F12  I have my drive encrypted with Bitlocker, could this be why UBCD is not seeing it?  The onboard diagnostics ran check, all came back with pass, HDD failed short self test.  Error Code 2000-0142, validation 103092.
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noxchoGlobal Support CoordinatorCommented:
Encrypted drives should be detected as hardware for scanning. But the contect on them is not readable due to encryption.
Thats why I was asking if you tested it with its vendor made tools. Slave it to another PC and scan it with HDD vendor made tool.
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simonesbauerAuthor Commented:
Capture.PNG
Computer Management shows the attached while drive is slaved.
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noxchoGlobal Support CoordinatorCommented:
What is the model of the drive? Hitachi?
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simonesbauerAuthor Commented:
Noxcho, Seagate Tool, it failed short test!  Running long test now!  I can access all my files on it, I do have to enter encrypt code.  

Above is the disk management report of drive......
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noxchoGlobal Support CoordinatorCommented:
Disk management can see the partition structure. But it does not mean that the drive is physically healthy.
Let the long test run.
On another hand I would perform the tests without Bitlocker enabled. Decrypt the drive (remove encryption) and then do the scans.
If it passes the scans then the repair of system must be done also WITHOUT encryption.
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David Johnson, CD, MVPOwnerCommented:
The Seagate tools access the physical sectors and could care not about the data on the sector.  Since it failed the short test backup the important data from that disk and replace it ASAP.  The long test will also fail. Only if it passes the short test and you still suspect the drive then run the long test.

Your bios should have a setting to check the SMART status of a drive and inform you of a failing drive .. You have a drive that is about to fail completely .. BACKUP what you can and replace the drive ASAP..
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simonesbauerAuthor Commented:
Ok going to stop the long test
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simonesbauerAuthor Commented:
The laptop damaged drive is slaved to does not have bitlocker and is running Windows 7, how do I get bitlocker to decrypt on Windows 7 machine?
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David Johnson, CD, MVPOwnerCommented:
if you enter the bitlocker password can you copy off the necessary files? Because of the hardware errors you may not be able to unencrypt the drive and it will stress the drive. copy off what you can NOW.. the more you stress the drive the greater the chance of the drive failing completely

To unencrypt a drive

Click Start, click Control Panel, click System and Security, and then click BitLocker Drive Encryption. Find the drive on which you want BitLocker Drive Encryption turned off, and click Turn Off BitLocker. A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click Decrypt the drive to continue and turn off BitLocker on the drive.
http://bit.ly/1Q75nVn
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simonesbauerAuthor Commented:
My Control Panel does not have System and Security, it has System, not Security and I do not see Bitlocker anywheres it is Win 7
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simonesbauerAuthor Commented:
I do not have Bitlocker on my win 7 home prem.  not able to decrypt hdd
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noxchoGlobal Support CoordinatorCommented:
Yes, thats correct. Bitlocker feature is not available on home versions of Windows. You need to get a Windows PC with Pro and higher version.
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simonesbauerAuthor Commented:
Ok guys, I have a new hard drive and the Windows 8.0 installation media from Dell,, they do not send you the recovery media.  How do I start this process?  I am sure I have to format the hard drive first?  I need some steps.

I do have Acronis full back up and incrementals, just not sure how to get this going in the right direction.
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noxchoGlobal Support CoordinatorCommented:
You do not need to format anything. If you decide to install Windows 8.0 from media sent to you by Dell then it will format itself everything.
You can put the drive into your computer which drive failed and then boot that PC from Acronis Recovery Media - point it to backup and then to the local HDD. It should restore everything to the state it was at the moment when you took backup.
If you do not have such Recovery Media then install Acronis on a working PC and create on it the bootable media.
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simonesbauerAuthor Commented:
I do have....thanks!
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simonesbauerAuthor Commented:
the true image back up I have, one says its corrupt and the other says its not latest...ugh
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simonesbauerAuthor Commented:
Error while trying to use Full or incremental, this is not the last volume of the backup archive....
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simonesbauerAuthor Commented:
Error while opening archive file....
True Image backup archive file is corrupted.  If the backup is an image, you may try to recover data from it by mounting the image and recovering intact data?

ugh
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noxchoGlobal Support CoordinatorCommented:
Well, if the backup was taken from an encrypted drive then TI could fail to restore from it. It will think the data is corrupt because it cannot read it.
Or the backups are really bad.
Then you have the only chance - restore from the media sent by Dell. It is either Windows installation media or the media with backup of installed Windows.
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simonesbauerAuthor Commented:
That is probably exactly the problem...  Ok, so I have it running, on it now.  Restored from media from Dell.  I will get with Acronis to see if I can use that backup.

I will let you know what happens!  Thank Noxcho!
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nobusCommented:
you said your disk failed the short test  -did it say what the problem was?
if it has bad sectors, you can try HDDRegenerator to repair it (not free)

http://www.dposoft.net/hdd.html      

it repaired many drives for me
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simonesbauerAuthor Commented:
Nobus, the Seagate tool gave an Error Code 2000--142, its dead
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noxchoGlobal Support CoordinatorCommented:
Once you installed Windows try to install Acronis and use its image mounter. This way you can try to restore at least some data.
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simonesbauerAuthor Commented:
Working on that!  I cannot use the current backup.  It states locked or corrupt.  I am thinking also because it is encrypted.  Acronis support didn't that was the case though...  Trying to get all updates installed on Win 8, so I can install my Win 8.1 upgrade to decrypt that backup.

Now I know why I am no longer a computer technician....

Thanks Noxcho
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noxchoGlobal Support CoordinatorCommented:
This is what I hate by some backup tools. They take backup of encrypted volumes without a single warning. Thus giving you a false feeling that you are protected. But when it comes to restore - you get disaster. The information about encryption is kept on HDD and for backup software the image it created contains only raw data. No use.

I hope you did not lose anything really important.
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David Johnson, CD, MVPOwnerCommented:
Any backup methodology that isn't tested by doing a test restore is just a waste of disk space and processing time. Unfortunately we tend to find out at the most inopportune time that the backup is unusable. A full image backup should restore the image (as it is just a collection of bits), the image backup that tries to compress the data will result in a larger backup than the original data and it must be a physical drive backup not a volume backup.

A file level backup be able to recover the files (these files will be in an unencrypted state).  The file level backup has to use the windows API's and not bypass them and use lower level hard drive functions
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simonesbauerAuthor Commented:
Where can I get Windows 8.1 Pro Pack Upgrade Download?  I purchased from Microsoft store and where it sends me to download is not the upgrade and will not accept my upgrade key.  On chat with Microsoft tech support and they are a joke!
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simonesbauerAuthor Commented:
My computer had Windows 8.1 Pro Pack upgrade because I needed bitlocker to be compliant.  What a pain....
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David Johnson, CD, MVPOwnerCommented:
Windows 8 Pro -> Windows 8.1 Pro
you have windows 8 pro?  if so then the microsoft store update should do it to 8.1 pro
windows 8 -> Windows 8 Pro
if you have windows 8 you've tried the anytime update with your key to promote it to pro?  then update to windows 8.1 Pro.
Windows 8 -> Windows 8.1 -> Windows 8.1 Pro
do the update from the microsoft store and then enter your anytime upgrade key.
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simonesbauerAuthor Commented:
No I installed OEM Windows 8, installed all the updates.  I did not originally have the Windows 8.0 pro so I am not seeing where to download the Windows 8.1 Pro Pack.
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noxchoGlobal Support CoordinatorCommented:
Even if it is OEM it should work. Look here how: http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
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nobusCommented:
you say it's dead - but you're trying to make an image of it??  does not sound dead to me
here's what i do :
1 -does it show correct in the bios ?
2- if no  -there's not much to do, but if it is seen correct, try accessing it with HDDRegenerator
it may be able to repair it sufficiently to get the data off

for completeness, here's how i handle it :
http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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noxchoGlobal Support CoordinatorCommented:
Nobus, he is not trying to make image of it. He is trying to restore from images he took before it died.
He ordered a new HDD and now tries to do either recovery from Acronis images or perform OS from the Dell Media they've sent to him.
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simonesbauerAuthor Commented:
Thanks Noxcho, and I'm a She!  :)

Microsoft tech has me to Win 8.1 Pro Pack.  I am just going to reinstall all the programs.  My Documents, etc. were also being stored on Mozy.  I have to have my HD encrypted, I am assuming that TrueImage will not give me what I need because of the encryption should my HD fail again.  That is a bit disappointing as I thought I had redundancy.  Guess Not!

Thank you guys for all of your help.
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Gary CaseRetiredCommented:
Simone =>  Just to be sure you're not doing more than you need to here, did you try the Ctrl-F11 Recovery partition?    You posted a screen that you got when trying to boot to a recovery disk; but just curious if you confirmed that the recovery partition has also failed.

In any event, it seems you're going to have to do a full reload and re-install all of your programs.    At least you've got your data saved on Mozy.

I presume the need for a fully encrypted disk is due to certification requirements ... e.g. HIPA or some such.    That doesn't preclude you from keeping an encrypted backup on another device.    The important thing is to be CERTAIN that you have backed up the key(s) for all of your encrypted disks/volumes.
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noxchoGlobal Support CoordinatorCommented:
Oh, my apologies :) didn't know that Simone.
If you need to have the drive encrypted then do th following:
1)  install all programs etc etc but before you encrypt the drive - take backup.
2) encrypt the drive and since then use only file backup feature of True Image to backup your data. As long as you arw in Windows the drive is open and data can be imaged and restored.
This way you cover the backup and encryption tasks.
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Gary CaseRetiredCommented:
By the way, if you don't actually have to encrypt the entire disk, but can simply create a 2nd encrypted partition for your data, you could use TrueCrypt, which is far easier to completely back up.    With a TrueCrypt volume, you can simply (a) dismount the volume;  (b) copy the entire encrypted volume to your backup; and then (c) remount the volume.
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simonesbauerAuthor Commented:
Gary, I did try the Ctrl F11, it did not work.  I am thinking with all the weather, our power keeps dropping so I am going to get a battery backup.  I have used TrueCrypt in the past but when I tried to use last year Dec 2014, it was no longer available which was very disappointing because it was easy.  So I tried another and it totally mounted everything and I couldn't boot, my lack of knowledge on the whole encryption process.  The easiest was Bitlocker in Win 9.1 Pro so there is where I went.  I am a Financial Planner and my data has to be encrypted.  So you guys are giving me options, I will install all the programs, do a complete backup, should I use Acronis or Dell Backup (I am losing faith in Dell, btw).  Then I can create another partition for my data and just encrypt that partition?  Does Bitlocker allow you to do this?
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simonesbauerAuthor Commented:
Will Win 8.1 allow me to create another partition or do I use a program like Partition Magic?
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Gary CaseRetiredCommented:
Win 8.1 will allow you to create another partition => just use Disk Management to "Shrink" the C: partition so you have room for another one;  then you can simply create another partition there.

BitLocker, however, is "full disk" encryption => so you can't just encrypt the data partition.

Note that although TrueCrypt is no longer being "supported" ... and indeed the developers released a "neutered" final version (7.2) that no longer supports the creation of TrueCrypt volumes (only reading existing ones) ... it is still considered a VERY secure encryption and the final "un-neutered" release (v7.1a) is still available for download (although not on the TrueCrypt site).  

An audio r.e. TrueCrypt's  cryptographic vulnerabilities found NO issues, and it's widely accepted that this is still an excellent way to encrypt your data.   You can read a bit about it, and access the v7.1a download, here:  https://www.grc.com/misc/truecrypt/truecrypt.htm
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noxchoGlobal Support CoordinatorCommented:
The feature Gary is referring to is creation of an encrypted container file on existing partition. If you encrypted the partition on file system level then it is the same approach like you do with BitLocker. But there is another way as always, you create the file (like a virtual disk) and it is mounted to a drive letter (entering password is required). Then you see it as additional drive in Windows Explorer. You can move this file (unmounted) to any drive with suiting space.
And as said you can open it with your password and TrueCrypt only.
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simonesbauerAuthor Commented:
Ok guys, that is the route I will take.  I will let you know how I move along!  :)
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simonesbauerAuthor Commented:
Noxcho, help....please!  I am ready to create another partition on my current hard drive to store my files.  I have almost installed all the programs and I really need all my files back on this computer.  Can you walk me through the steps to do this?  I am currently in disk management!
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David Johnson, CD, MVPOwnerCommented:
An audio r.e. TrueCrypt's  cryptographic vulnerabilities found NO issues, and it's widely accepted that this is still an excellent way to encrypt your data Actually a second level audit did find some minor issues that had nothing to do with the cryptography.

from disk management
select the drive,
clicked on drive E notice the /////'sthen right click and select shrink volume
select shrink volumeselect the amount of space to shinkwait for the shrink to complete
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David Johnson, CD, MVPOwnerCommented:
right click and select new volumecomplete the wizard and let it format the driveyou now have the new driveyou may want to change the drive letter as it is the first unavailable drive letter.. i.e. E on your system and you want c: = OS D: Data E=DVD
first change the drive letter on the DVD select remove drive letter
go to the drive E and select change drive letter change it to D:
now go back to the DVD and assign a drive letter
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noxchoGlobal Support CoordinatorCommented:
Before walking you through I would like to know where exactly you are now :)
Take a screenshot of your Windows Disk Management and post it here.

Btw, it is a bad idea to solve all problems in one question. This question once closed is going to be a part of great E-E knowledge base. And if we discuss here different issues and provide solutions for it then it looks pretty much like a mess, agree?
Close this one and open new one.
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simonesbauerAuthor Commented:
Agree....thanks!
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simonesbauerAuthor Commented:
Appreciated all the help! Great guys on Experts-Exchange always!
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