Is anyone have a typical IT and alert mechanism template
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JohnBusiness Consultant (Owner)Commented:
Yes. I run my own business and serve a number of clients.

I keep a huge amount in my head. This is the world's best management template.

I keep a task list in Outlook and significant tasks in my Outlook calendar.

I am very successful and have been for over a decade.
Danny ChildIT ManagerCommented:
Your question is really brief, and doesn't give us much to work with.  Who are your clients?  What size are they?  Home users, SMEs?  What current support tools do you use?  How do you expect these alerts to get to you?

In terms of task management, I've always worked around the Getting Things Done principle
 - which kinda makes me the opposite of John, in that I like to get stuff OUT of my head as fast as possible....  

Evernote is a great tool, but some swear by OneNote as well.  Documentation is in DropBox.  Contacts and Calendar are in Outlook for me, but task management is a more personal choice.  Some want a simple To-Do list, others want full task delegation, GPS tracking of your location to remind you of things in specific areas, repeating tasks, staggered alarms, etc.

If you can explain more about your situation, we can answer further...

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JohnBusiness Consultant (Owner)Commented:
I use Outlook for tasking as I noted, but I also use OneNote for client information. Different tabs for different customers.
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