REVERSE DNS LOOKUP PROBLEM IN EXCHANGE SERVER 2013

Performing Outbound SMTP Test
       The outbound SMTP test failed.
       
      Additional Details
       
Elapsed Time: 15717 ms.
       
      Test Steps
       
      Attempting reverse DNS lookup for IP address xxx.xxx.xxx.xxx.
       Reverse DNS lookup failed.
       
      Additional Details
       
IP address xxx.xxx.xxx.xxx doesn't have a PTR record in DNS.
nazir144Asked:
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R--RCommented:
Create a PTR record in public DNS.
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MAS (MVE)EE Solution GuideCommented:
You should contact your local ISP(Internet Service Provider) to create PTR record.
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nazir144Author Commented:
i create PTR RECORD BUT NO WORK

CAN YOU TELL ME THE STEPS TO TRY CREATE AGAIN
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R--RCommented:
You need to contact your ISP for this. The ISP is delegated authority to do this for you.
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Seth SimmonsSr. Systems AdministratorCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for R--R's comment #a40794551

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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MAS (MVE)EE Solution GuideCommented:
If the solution is comment#40794551, users may get confused as PTR as to be done by ISP. we cannot do it.
In my experience I could not do it. I always contact ISP to get it done. You can check with other EE experts
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