asked on

Exchange will send but not receive

Hello Experts

I'm back with the same problem I had before, but this time it's with Outlook 2010.

When the profile was there, I could send, but not receive. It says there is no access to the server. It won't load Outlook unless I choose to work offline. And since it can't access the server I can't get it online.

Any ideas?

Thanks

thedslguy

Will Szymkowski

What is this clients AutoDiscover pointing to? Run the Test Email AutoConfigure from the Outlook Icon in the system tray. Hold Ctrl+Right click the icon.

Will.

thedslguy

ASKER

I do know it's something a system restore will not fix.

Any thoughts on re-joining the domain?

tdg

thedslguy

ASKER

Will

I just got rejoined to the domain and had an error with the installation.

Gotta resolve that and then I'll check where it points

tdg

thedslguy

ASKER

Will

At the moment I'm connected to the server. But I've been here before. Last two times, I lost it after a restart, so I'm not convinced things are right.

Anyway I ran the test email auto-configuration test and it says it is unable to determine my settings.

Any ideas?

tdg

Will Szymkowski

That is very weird. Autodiscover should come back with something. If it is not then it is likely a network issue.

Will.

MB Shaikh

Hi,

Please explain how you are connected, via lan wan etc. so that we can understand the issue.

regards,

thedslguy

ASKER

Will

I agree it's weird. We have one other user in Exchange and she is working trouble free. I'll try it again this evening

tdg

thedslguy

ASKER

MB Shaikh

connected via LAN

tdg

thedslguy

ASKER

Will

If I were to copy this profile to another machine, would this problem migrate with it?

I've got two spares.

tdg

thedslguy

ASKER

I brought in a consultant and it looked as if he had fixed it. But all he did was improve it. It still goes down randomly, but it seems to reconnect quite quickly.

I asked about moving this profile to a different machine.

Ant thoughts?

tdg

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Will Szymkowski

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thedslguy

ASKER

Will

I already ran the test and it stayed connected overnight.

So just build a new profile on the same machine?

The problem with that is that we're using first name initial for all the users. Keeps everything consistent.
Any suggestions for how to remedy this? Maybe build a new profile and then rename it after it is working?

Thanks

tdg

Will Szymkowski

All you need to do is change the name of the current profile to name.old. Have the user log back in it will create a new profile (using the active direcotry name) and then all you need to do is move the items from the old profile to the new one like Desktop Items, My Documents, IE Favorites etc.

Will.

thedslguy

ASKER

Will

I just saw this comment today.

I'll try ti tonight after she leaves for the day

rdg

thedslguy

ASKER

I apologize for leaving this go for so long. It's been a rough last few months.

However, there is now a new wrinkle. Her Outlook goes offline and there is no button to change ot back to online. I've tried adding the button, but it doesn't show up.

Any ideas?

Thanks
tdg