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Open source easy-to-customize call center solution?

Hi,

I am new in this technology. But I want to learn this problem for my personal skills. Everything should be open source API.

Requirements:
1. How do client systems get calls on their systems? (What Hardware need to be configure)
2. After Getting call on their system, I need to get that number and hit to my API to get information from my database system, if exists. Else I can able to fill the user details and do entry in the DB.

What are the hardware required for setup above feature and what are the open source software needed to fulfill my requirements?

Thanks,
Ankit

ASKER CERTIFIED SOLUTION

José Méndez

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Ankit Singhal

ASKER

Thanks willlywilburwonka for your response. I got some answer in your post.

Now I am planning to do one thing. I am mentioning below. Please let me know if I am wrong.
1. I am installing Asterisk on Raspberry Pi board and connect with cloud server.
2. I am installing FreePBX on Raspberry pi board and configure the 25 phones at different-different places. (Just I thought this even I don't know is it possible or not. Please give me suggestion)
3. I will setup my service on Pi board and interact with database for caller details (respective to each phone calls) and process the data.

If above process is possible, please let me know how to proceed with this approach.

Thanks in advance.

Ankit

Ankit Singhal

ASKER

Asked some more doubts on same question. Waiting for his response.

José Méndez

I've never tried Raspberry Pi at all. Even though, I bet it is all possible. Just can't say how realistic or truly useful it would be, thinking about a serious business. For learning purposes, hell yeah!

Ankit Singhal

ASKER

Thanks a lot willlywilburwonka. I got your point and I will try the same.

Thanks,
Ankit