Weird browsing issues

G'day all,

I have a client who unfortunately has a Windows Vista machine. Its old, but they are comfortable with and until recently it was working alright. It uses Norton 360 Premier as AV.

Now the issue is some what hard to explain. But basically some website pictures load fine, others don't. The problem websites for this particular computer is: http://www.realestate.com.au and http://www.reiwa.com.au. Sometimes the websites load up and then stop, as if there is a time out. Other times the browser cannot seem to find it. Complains of a time out issue.

Other websites like google images show the images fine.

List of things I've done:

- Removed any programs that the client doesn't recognize (or me).
- Ran Malwarebytes
- Ran Spybot
- Ran CC Cleaner
- Removed all Temporary Internet Files
- Reset all settings on IE
- Reset the network adapter
- Ran the diagnose on the network - nothing found
- Ping works fine to any hostname I've tried
- Installed the latest Java
- Installed Adobe Flash
- Installed Adobe Reader
- All Windows Updates installed (except for 3 bloatware)
- Ran CMD prompt elevated with the following commands:
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
ipconfig /flushdns
sfc /scannow
- Manually set the DNS to 8.8.8.8
- I've tested both IE and Firefox each time I make a change
- I've tested in Safe Mode and no joy
- I've restarted multiple times through out any given change

One thing I do notice is that when I go to right click on an image in IE, that should be showing, under Type it shows unknown. When in the URL it clearly mentions JPG or similar.

To me it sounds like a DNS issue, because I sometimes see it sitting there trying to connect with some 3rd party link or picture or whatever. But I might be completely off base.

Please help,
Steve
sjswartsAsked:
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William FulksSystems Analyst & WebmasterCommented:
I had this exact same problem on my old HP desktop, which originally shipped with Vista but I later upgraded it to WIndows 7. The problem turned out to be some blown capacitors on the motherboard. Basically, my system was dying. Open up the case and do a thorough check of the motherboard (and video card, if you have one) and I bet you'll find some issues if it's an older desktop.
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Tony GiangrecoCommented:
It looks like you have already run just about every utility and process I would suggest.

That PC is rather old and probably can't download all the images fast enough for the browser to display. The processor, hard drive, motherboard and network speed.

My suggestion is to connect a new laptop right next to their Vista Pc and test the same sites. show them the newer O/S's are not that hard to use.   You can still get Win7 PC's that are very close to Vista so they don't have a lot to learn.

Hope this helps!
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dbruntonCommented:
Amount of memory in the machine?  Could be a lack of memory causing it to time out.
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sjswartsAuthor Commented:
Thanks for the replies guys. The memory is only 2GB. But he assures me before I ran the anti male are programs that it used to display websites just fine.
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dbruntonCommented:
I wonder if the file association for jpg files has been mucked up somehow.

Download some jpeg and jpg files and try opening them up.  See what applications do that.
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sjswartsAuthor Commented:
G'day @dbrunton,
I tried opening a .jpg and it opened fine. Also I check the registry for jpg, gif, png and off memory it mentioned something like value/jpeg and value/gif but I might be mistaken about the value thing.
I also believe that the file opened up into Windows Picture Viewer, looked pretty standard to me.
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dbruntonCommented:
Nope, then file association isn't the problem.

Both Firefox and IE have the problem so that doesn't seem like a file association problem.  Install Chrome and see if it has the problem.  You can pull it off afterwards.

Any trouble playing Youtube videos?
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sjswartsAuthor Commented:
I will check right now if possible
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Marc ZCommented:
Create a limited user account and open both browsers.  Same results would indicate to me hardware issue OR Norton issue.
Have you tried disabling Norton and testing?
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sjswartsAuthor Commented:
Ok I installed it, it worked for a bit. Showed the client and then I started to clean up the tools I used to try and clean the computer. I tried it again and now it sits there trying to connect. Some times the page flashes "Page unresponsive" for a bit.

CPU - 23%
RAM - 60%
HDD - Unknown what it is doing, but my bet is this is the issue.
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sjswartsAuthor Commented:
I can try the new user test. But I'm doing this all remotely, so hopefully it doesn't kick me off.
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dbruntonCommented:
Could well be the modem being used is failing under load.
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sjswartsAuthor Commented:
Tried new test user and it doesn't work. IE still behaves badly.
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sjswartsAuthor Commented:
Yeah I did think that too, but there is only 2 devices connected. Also the other computer (laptop, think its running Windows 7) works fine at any and all points apparently.

There system is modem (10.1.1.1, DHCP Server) => WAN port of WiFi AP (192.168.1.1, DHCP Server) => Devices. I've updated the WiFi AP to the latest firmware but can't find any model number on the webgui of the modem.
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dbruntonCommented:
Hard disk?  CPU overheating?  Dust in machine?

Only throwing out wild suggestions.
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sjswartsAuthor Commented:
Well there is probably dust in the machine for sure.
I'm checking the HDD using WD Lifeguard.
CPU temperature I've never checked that actually. See attached.
ScreenConnect-Bernie-2015-05-27-1.png
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dbruntonCommented:
Hmm.  If it doesn't reach 70 deg.  that's OK.  Around 70 is recommended max.  Idling should be about 40 deg.
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nobusCommented:
you can do a repair - or after all the changes you made above, it may be faster to reinstall fresh; after all - this install can be 10 years old now
don't forget to backup first
Repair :    http://www.bleepingcomputer.com/tutorials/tutorial148.html
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William FulksSystems Analyst & WebmasterCommented:
Have you inspected the motherboard yet? If you're not sure what to look for, take some photos and post here.
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sjswartsAuthor Commented:
G'day guys,

The client decided to just deal with it. They don't want me to look at it any more.

Thanks for all the help, some good points here. I've attributed points based upon the effectiveness at arriving at a solution, albeit not a successful one :)

regards,
Steve
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