Avaya IP Office R8.1 and 5610SW IP Phone Making "Flashing Dial Tone" When Trying to Dial Out


I have a few Avaya 5610SW phones linked to our Avaya IP Office R8.1 instance that are acting a little funny, and I'm hoping someone here can help me troubleshoot them.

One phone in particular has a "flashing" dial tone when you pick it up (almost like it has a voicemail or something, but there are no voicemails in its queue) and that extension cannot receive any calls - the receptionist has even tried putting the call(s) on park and having the employee pick up the parked call at her desk, but she cannot.

I've reset the phone to factory settings and that hasn't made a difference.

Is there anything else I can try that might fix this problem? I'm starting to think it's something more on the server/software side than the phone itself...

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jay_tullisAuthor Commented:
Figured out why park and transfers wouldn't work... Somehow call forwarding got enabled on the line, but I have no idea how unless the user accidentally dialed the forward shortcode...

The phone is still making the flashing dial tone noise though, as are a few others...

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The pulsing dial tone means that the phone is on do not disturb. Try dialing *09 to disable it.
jay_tullisAuthor Commented:
We just suffered through it until we replaced the old system. Now, it's a hosted system so we don't have to actually touch the server; we just describe what we want or what the problem is and Ntegrated Solutions takes care of it for us.
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