We have a GPO distributed to our sites that define a few Office specific settings
1) Workgroup template path (set to \\server\template share)
2) Show custom templates tab by default in Word on the Office Start screen and in File | New (ENABLED)
The issue we have is some users experience an issue viewing the templates or even the shared tab when they have a current document open then they choose file -> new. But if they close all word docs and open a fresh version the templates are there. The versions of Office we are using is Microsoft Office 365 Business - en-us 15.0.4719.1002
Any ideas on how to fix this? out of about 160 users we only see this on a few users.