System Restore Points not working

I am working with a computer that is actually working fine but we have a System Restore point mystery.  The computer had about 20 restore points but none of them worked.  If a  new restore point is made it works.  However if you try to use it the next day it won't work.

I also notice that when I select an earlier restore point to restore to (for ex, I try to restore computer to some point yesterday), as SR goes thru its processing just before shutdown, I get the usual (?) message "SR is closing some temp files".  If I get that message, all works fine.  If I don't get that message, the restore fails.

Any ideas?
MagsOwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
There could be a few reasons:

First reason: Not enough space is allocated and restore points are getting lost to limited restore space.

There are too many temp files. Run Disk Cleanup (Admin Tools) and select most of the options for deletion.

The computer has a virus. Scan with your own Anti Virus software and then with Malwarebytes.

You could also try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, shut down, start up and test.
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jcimarronCommented:
MagsMcKinley14 --
If none of the above helps, try a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
This should not affect personal data or installed programs, but a backup first is always a good idea.
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MagsOwnerAuthor Commented:
Hi John - I'll check the space allocated, temp files were cleared recently but will clear again, computer had already been scanned for viruses...minor PUPs had been found and removed and sfc /scannow was run with no integrity violations.

Hey jcimarron - System Repair discs were created...need to see if Windows disc is available as well.  System Repair was my next move but you feel Repair Install is the best choice?

I'll keep you posted.
Thanks,
Mags
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JohnBusiness Consultant (Owner)Commented:
If you can do a Repair Install (need working recovery partition or the Windows 7 DVD) is probably about the same as a System Repair if that works.
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nobusCommented:
check event viewer for errors also  - it may indicate what went wrong
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jcimarronCommented:
MagsMcKinley14--
System Repair and Repair Install are different, so try either/both.
To simplify
1) System Repair fixes problems related to Windows starting properly.
2)  Repair Install restores the Registry of a corrupted Windows installation.
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MagsOwnerAuthor Commented:
I will have access to the computer on Monday and will be back with you then.
Thanks,
Mags
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jcimarronCommented:
MagsMcKinley14--
1)  Trouble shoot System Restore
http://www.sevenforums.com/tutorials/57746-system-restore-general-troubleshooting-fix-issues.html

2)  I have been repeating the name of a suggested fix mentioned by another expert--System Repair.  Where I have used this term above please substitute Startup Repair.  e.g.

1)  Startup Repair fixes problems related to Windows starting properly.
 2)  Repair Install restores the Registry of a corrupted Windows installation.
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MagsOwnerAuthor Commented:
Hello...jcimarron...I attempted the troubleshooting System Restore you shared and he is still having the same issue.  I will have access to the computer on Monday.  He has Windows 7 Home without the SP1 so I assume I will need to burn an iso disc with SP1.  Is this correct or can I use Windows 7 Pro with SP1.  I will be attempting the Repair Install on Monday.
Thanks guys!
Mags
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JohnBusiness Consultant (Owner)Commented:
Please let us know about Repair Install. I suggested that above and jcimmaron also suggested after
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jcimarronCommented:
MagsMcKinley14----
"He has Windows 7 Home without the SP1 so I assume I will need to burn an iso disc with SP1."
The disc used for Repair Install must have the same Win 7 as the Win 7 now on the PC.  So if Win 7 Home on the PC is not SP1, then the disc should not have SP1.

There is a chance that installing just SP1 would bring System Restore back to life.  But, if not, you then will need a disc with SP1 to run a Repair Install.

John Hurst--
I suggested Repair Install in http:#a40797400  That post is before you mentioned it or System Repair.
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MagsOwnerAuthor Commented:
John The Repair Install did not work.

Yep jcimarron...SP1 is installed.  I will burn an iso disk and keep you posted.

I will be working on the computer Monday.
Mags
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JohnBusiness Consultant (Owner)Commented:
If the Repair Install did not work, you need to back up the computer completely, format and reinstall Windows 7.
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jcimarronCommented:
MagsMcKinley14------
"SP1 is installed.  I will burn an iso disk and keep you posted."

I completely confused now.  Does the machine use Win 7 Home SP1 or Just Win 7 Home?  And what version of Win 7 was on the disc used for the failed Repair Install?
Remember what I said--
"The disc used for Repair Install must have the same Win 7 as the Win 7 now on the PC."


Minor point-- why did you address your comment about the failed Repair Install to John Hurst?
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JohnBusiness Consultant (Owner)Commented:
Minor point-- why did you address your comment about the failed Repair Install to John

Yes, I made an error above in posting sequence. We have all been working away on the same problem.
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nobusCommented:
did you look for errors yet in event viewer?
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MagsOwnerAuthor Commented:
Okay guys...sorry I have added to the confusion....

I am working on the computer today.  To clarify -

Startup Repair did not resolve any issues.

I have not done the Repair Install.  I am burning an iso disc for Windows 7 Home Premium SP1 since that is what is on the computer.

Attached is the System Restore error from the event viewer.  SidebySide also is showing up with errors.

Thanks again guys...sorry for the confusion.
Event-Viewer-System-Restore-Error.jpg
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jcimarronCommented:
MagsMcKinley14--
With both SXS and System Restore having problems, I agree that a Repair Install is the best thing to do.
As stated twice before "The disc used for Repair Install must have the same Win 7 version as the Win 7 now on the PC."


Please let us know the outcome.
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MagsOwnerAuthor Commented:
jcimarron I am unable to download Windows 7 Home Premium with SP1 from the link you attached - "http://www.sevenforums.com/tutorials/3413-repair-install.html"
Download from the new Recovery Centre

The takedown is probably permanent to force customers to download their installation media on the new Software Recovery Centre. The new site gives you access to the required ISO file in any of 19 available languages: Chinese (simplified), Chinese (traditional, Hong Kong), Chinese (traditional, Taiwan), Danish, Dutch, Finnish, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish.

Followed this but since it is an OEM disk they do not make it available
However, entering a product key is mandatory. Unfortunately, only retail product keys will work. For users of OEM or System Builder (SB) licenses, the disk images are out of reach. The recovery centre is only available in supported regions. Outside the supported areas, you will need to connect via VPN or a proxy server to access the disk images.

Where can I found a place to download - I want to make sure I go to a legit site...suggestions?
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jcimarronCommented:
MagsMcKinley14--
Sorry, I had not noticed that the sevenforums.com site still had the old link for downloading Win 7 .iso files.  But that old link does give you the link for latest, official site  http://www.microsoft.com/en-us/software-recovery .  

"Followed this but since it is an OEM disk "  So your present installation is from an OEM disk?
In that case you will have to either buy a new OEM installation disk or you could skip the Recovery Centre and download the Win 7 Home Premium .iso from here.
http://46.165.222.204/Windows%207/Eng/

I have never used that site and have no idea whether it will cause you problems.
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MagsOwnerAuthor Commented:
Yes I noticed that...It would not accept the Product Key as it is an OEM.  I have the original disk but it does not have SP1.  I will attempt again.
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jcimarronCommented:
MagsMcKinley14--
Our two posts crossed while I was editing.  Go back and read it again.
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JohnBusiness Consultant (Owner)Commented:
And it the DVD does not work (and you do not have a working recovery partition), then you should consider backing up and reinstalling Windows.
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jcimarronCommented:
MagsMcKinley14----
Well, you can uninstall SP1
http://windows.microsoft.com/en-us/windows7/uninstall-sp1

Hard to know if that is worth the trouble.

You never have told us what make your PC is.  Did you get a recovery disk with it?

Perhaps time to back up your personal data and reinstall Win 7 as John Hurst as suggested.
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MagsOwnerAuthor Commented:
The computer was custom made by "Super Computer".  All we have is the Windows 7 Home Premium disc.  We would rather not to a clean install, only last solution.
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JohnBusiness Consultant (Owner)Commented:
If the company did not build a good recovery partition, and if the DVD does not work (try again to be sure), then proper reinstall may be the only solution.
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MagsOwnerAuthor Commented:
John there is no recovery partition.  What did not work was when I was attempting to access Microsoft's software recovery with the product key, apparently because it is an OEM installation disc.

I am attempting to uninstall SP1 and try the OEM Windows 7 Home Premium disc.  In following theses directions -

Uninstalling SP1 using Programs and Features
The easiest way to uninstall SP1 is using Programs and Features.

Click the Start button Picture of the Start button, click Control Panel, click Programs, and then click Programs and Features.
Click View installed updates.

Click Service Pack for Microsoft Windows (KB 976932), and then click Uninstall.

If you don't see Service Pack for Microsoft Windows (KB 976932) in the list of installed updates, your computer likely came with SP1 already installed, and you can't uninstall the service pack. If the service pack is listed but grayed out, you can't uninstall the service pack.

The service pack is grayed out.

Uninstalling SP1 using the Command Prompt
Click the Start button Picture of the Start button, and then, in the search box, type Command Prompt.
In the list of results, right-click Command Prompt, and then click Run as administrator.  Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Type the following: wusa.exe /uninstall /kb:976932

Press the Enter key.

I get the message "Service Pack for Microsoft Windows (KB976932) is required by your computer and cannot be uninstalled."

If you can't uninstall SP1
If you've used Disk Cleanup since installing SP1, the backup files needed to uninstall the service pack might have been deleted from your computer. To remove the service pack, you'll need to reinstall Windows 7. For installation information, see Installing and reinstalling Windows 7.

Any suggestions?
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MagsOwnerAuthor Commented:
More info...

Under Task Scheduler there are 4 - GoogleUpdateTaskMachineUSA, GoogleUpdateTaskMachineCore, Daily System Restore and SR - that get the error message, "The task image is corrupt or has been tampered with."  Would this have anything thing to do with the issue?  If so, what would be the resolve?

Thanks,
Mags
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JohnBusiness Consultant (Owner)Commented:
I don't think so (as a cause). You could always disable the scheduled tasks and see.
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MagsOwnerAuthor Commented:
jcimarron re-read your post as instructed - downloading it now.  How ify is it?

Issues with Scheduled tasks...attempting to resolve.
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jcimarronCommented:
MagsMcKinley14--
"How ify is it?"
In all truth, I have no idea.

Did you get any instructions with your Recovery Disk?  Do they offer any alternative to a full reinstall?

Are Super Computer still in business?.  Ask them to sell you a full Win 7 installation disk.  Smile and see if you can get one with SP1 installed.  However you can create a Win 7 SP1 installation disk yourself by slipstreaming if they send you a full (not OEM) Win 7 disk.
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MagsOwnerAuthor Commented:
I actually have the full Win 7 installation disc "Windows 7 Home Premium" 64 bit - Microsoft - Licensed for distribution only with a new PC.  Only instructions are on how Windows 7 works.

Not sure where you got the link - iso disc burned...shall I give it a go...anything to lose?

Not sure if Super Computer is still in business.
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MagsOwnerAuthor Commented:
The Windows 7 Home Premium with SP1 disc I created from jcimarron's link seems to be working...I'll keep you posted.
Thanks,
Mags
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jcimarronCommented:
MagsMcKinley14 --
For some reason I did not get notice of your last two posts.
Let us know what happened.
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MagsOwnerAuthor Commented:
The Windows 7 Home Premium with SP1 disc I created from jcimarron's link seemed to have run the repair install.  I was able to use a restore point from yesterday...will try one from tonight tomorrow.  I'll let you know.

Still having issue with Task Scheduler - Under Task Scheduler there are 3 now - GoogleUpdateTaskMachineUSA, GoogleUpdateTaskMachineCore, Daily System Restore - that get the error message, "The task image is corrupt or has been tampered with."   Trying to find a resolve with clear direction.  Suggestions or will I need to do a new post?
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nobusCommented:
this should solve it :  https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&checkda=1&ct=1433916728&rver=6.5.6509.0&wp=LBI&wreply=https:%2F%2Fsupport.microsoft.com%2Fkb%2F2305420&lc=1043&id=288908

if not, try running sfc; if that does not solve the problem; maybe best look for a fresh install
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MagsOwnerAuthor Commented:
I was able to restore yesterday's system restore point.  Yeah!

nobus I have backed up the registry.  In following the above instructions I can find the Google Update tasks and those updates have been disabled in msconfig which may be why they are not running...correct?

It appears the SR task has been corrected since the error message no longer pops up and I do see it in active tasks.  I do not see an entry for Daily System Restore which is still showing up as "The task image is corrupt or has been tampered with."

Computer is also not going to sleep per power settings.
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nobusCommented:
>>   those updates have been disabled in msconfig   <<  that's a first for me - are you sure about it?

anyhow, this beast has more than 1 flea it seems
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jcimarronCommented:
MagsMcKinley14--
I am glad to hear the good news about System Restore.
You have now raised the issues of Google Update and  Power  Settings
"  Trying to find a resolve with clear direction.  Suggestions or will I need to do a new post? "
I suggest a new post, since these issues are buried in the System Restore thread and not many people will see them.  Many more will see then in a new thread.


I am still not getting email notice of your posts.  I will have to contact E-E.  This is not your problem.
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MagsOwnerAuthor Commented:
Well...today System Restore will not work, same error 0x80070005.  However I was able to do System Restore and Undo in Safe Mode.  Thoughts?
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JohnBusiness Consultant (Owner)Commented:
Agree with Nobus - this computer has more than one problem. So along the lines I earlier suggested, you should really do a fresh install of Windows and get a more reliable result in the end.
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jcimarronCommented:
MagsMcKinley14--
Sorry to hear how things turned out.  A fresh install is the same as a clean install.  If you need them, here are instructions.
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
The second link under Here's How |Note will not work.

Be sure to backup your personal data first on an external disk.

And you probably should use the Recovery Disk you got with the PC.  You then will have to update it from Windows Update to SP1.  And Of course you will have to reinstall all Windows Updates since the time you got the PC as well as all now installed programs.  Make a list of those before the clean install.  It will help you remember.
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nobusCommented:
Mags, is this a brand PC, or laptop?
if so, it may have a restore partition; if you post the model, we can look up the procedure for you
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MagsOwnerAuthor Commented:
HI nobus...on 6/8 I posted this -

The computer was custom made by "Super Computer".

There is no restore partition.
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nobusCommented:
hi right  i remember seeing that - about 10 days ago
does it have a recovery partityion, or did you receive reinstall media?
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MagsOwnerAuthor Commented:
It does not have a recovery partition.  I burned a Windows 7 Home Premium 64bit with SP1 disc and ran a Repair Install from it.
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nobusCommented:
then, given the state  it is in - backup - and fresh install it will be imo
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MagsOwnerAuthor Commented:
Thanks everyone...since he doesn't want to do a clean install at this point at least we can use the System Restore Points in Safe Mode.  I appreciate all your help!  The Repair Install did resolve other issues.  nobus I was able to use your instructions on the Task Manager - deleted the corrupt tasks and set up the one he wanted.
Mags
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JohnBusiness Consultant (Owner)Commented:
@MagsMcKinley14 - Thank you for your update and I was happy to help.
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MagsOwnerAuthor Commented:
John I appreciate all your help and hope I spread points correctly.
I'm sure we'll be in touch on a future issue!!
Mags
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jcimarronCommented:
MagsMcKinley14--
You are welcome.
Whew!
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MagsOwnerAuthor Commented:
jcimarron I love when great minds come together.
'til next time!!!

I don't know what I would do without this forum!
Mags
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nobusCommented:
tx for the feedback
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