What causes this - contacting:

Staff after kill outlook 2010 it crashes - cant get any help from anyone!

this is not paypal issue please advise
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philb19Asked:
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philb19Author Commented:
allot in fact most go to:
 i3.cmail2.com  which CNAMES in DNS to  cretsend.com.edgekey.net

this is cached in my dns server

what is this - a DNS hack redirect?
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Simon Butler (Sembee)ConsultantCommented:
The email domain referenced in the error cmail2.com is part of the createsend.com group of domains, which is operated by Campaign Monitor.
https://www.campaignmonitor.com/
It is basically an email marketing group.

Not a DNS hack, as cretsend.com is part of the same group, and edgekey.net is a caching service.

The client is attempting to load something from an external site. Not a lot you can do about it, other than turn off automatic loading of images in email.
If you can identify the sender, then you could raise it with them that their outsourced newsletter service is providing a poor service, but that is about it.

Simon.
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philb19Author Commented:
Great thanks for detail Simon.

Do you know if there is a way to just block picture downloads for 1 domain? - I'm concerned if i block all I will render the HTML pictures (which are required - most users require) invalid
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Simon Butler (Sembee)ConsultantCommented:
I don't think you can block it for the domain in the way that you are thinking of.
Outlook controls the blocking of image download based on the sender.
Therefore if you receive emails from example.com and example.net and they are both using this service, then you would have the problem.

Although it is unusual to get the issue - most of the bulk email providers are very good about using content delivery networks so you don't get these issues.
If it is constantly the one domain, then that would suggest you (or your ISP) might have problems with name resolution or connectivity.

Simon.
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