I have a client that is using Word 2013 (Office 365 C2R) on Windows 8.1 64Bit (HP Pavilion G6 with AMD processor).
He cannot save in DOC or DOCX format. he can save as RTF. When trying to save as a DOCX the save dialogue box disappears and then reappears constantly, the document is not saved.
When trying to save as a DOC results in an 'The Save failed due to out of memory or disk space' error. Disk is 350Gb with 150 Free. Also memory is 6Gb only using approx. 20% memory.
Nothing is being logged in the event logs.
Steps taken without success:
-Full online repair
-logged on as different Windows user
-Installed Windows updates.
Any advice would be greatly appreciated.
Thanks and kind regards,