Blackberry Enterprise Server 5 not displaying web or admin console

Again!  We have had this problem before.  From memory possibly Java or .net related, however in the end we restored from backup and installed and reinstalled bes to get it working.
I have done the same but still not loading the web pages.
Services running fine

Ideas?

thanks
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CHI-LTDAsked:
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Simon Butler (Sembee)ConsultantCommented:
I expect someone has installed the JAVA update.
Disable all Blackberry services, then reboot the server. Remove JAVA and reboot.
Then reinstall BES over the top of the existing installation. If BES (not BES Express) then take the opportunity to install the latest rollup.
Reboot at the end and it should come up.

Then go in to the JAVA configuration and disable the automatic update prompts.

Simon.
CHI-LTDAuthor Commented:
think i did that.  will try it.
CHI-LTDAuthor Commented:
to add its bes express.
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CHI-LTDAuthor Commented:
which java version?
bes installs javav6 up31 and java Se 6
Simon Butler (Sembee)ConsultantCommented:
BES installs the required version of JAVA. Therefore don't install any other updates or install it separately - let the BES installation do it for you.

Simon.
CHI-LTDAuthor Commented:
sure thing.
the following has been done:

•      Removed java 6.31 - done
•      Java se 6.31 - done
•      Silverlight - done
•      Bes v5 38 – done
•      .net 4.5 – done
•      Blackberry device comms - done
•      Deleted RIM folder - done
•      Deleted folders/files relating to java – done
•      Restarted server
•      Re-installed BES - done
•      Uninstalled ms kb as per:  http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB37047&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
•      Disabled ms error reporting – start – run – oobe

same issue...

going to try 5.0.4 mr4 mr9a bundle 0198

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CHI-LTDAuthor Commented:
windows patch!
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