Exchange 2010 Active Synch error 401 1 1326

I setup the following environment.

1 Windows 2012 server (domain controller, Exchange 2010 server etc...)

Everything is working fine with the email.  I can send/receive etc, but I cannot access it via my smartphone.  I tried using every combination I could for the login credentials, but I keep getting "authentication failed"..

When I look at the logs I see this:

2015-05-28 00:18:41 W3SVC1 JServer 192.xx.xx.xx OPTIONS /Microsoft-Server-ActiveSync/default.eas Cmd=OPTIONS&User=jajax%5Cjonathan&DeviceId=SEC18989AAD17417&DeviceType=SAMSUNGSCHI535 443 contoso\jonathan 74.1.xx.xx SAMSUNG-SCH-I535/101.40402 - 401 1 1326 2669 -

As you can see i am getting  a 401 1 1326 error.  Which usually means wrong username/password.  

I am using domain\username combo all different ways I can think of.  The active sync feature is enabled for all mailboxes..

Please help!
LVL 6
Chad FranksSenior System EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chad FranksSenior System EngineerAuthor Commented:
No one?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cpmcomputersManaging DirectorCommented:
Have you tried microsoft
Www.Testexchangeconnectivity.com 
To see a full log of what is happening
Which server it is connecting to and exactly where it is failing ?

Also have you tried
Username@domain.com
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Chad FranksSenior System EngineerAuthor Commented:
I went to Www.Testexchangeconnectivity.com  and this is the info  I got back:

      
      Additional Details
       
The following authentication methods are enabled, but they aren't allowed authentication methods for this service. Methods: Negotiate, NTLM
HTTP Response Headers:
Content-Type: text/html
Server: Microsoft-IIS/8.5
WWW-Authenticate: Basic realm="mail.jajax.com",Negotiate,NTLM
X-Powered-By: ASP.NET
Date: Thu, 28 May 2015 23:26:55 GMT
Content-Length: 1293
Elapsed Time: 350 ms.
      An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Additional Details
       
Elapsed Time: 3005 ms.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       Testing of the OPTIONS command failed. For more information, see Additional Details.
       
      Additional Details
       
An HTTP 500 response was returned from IIS7.
HTTP Response Headers:
Persistent-Auth: true
Content-Length: 1208
Content-Type: text/html
Date: Thu, 28 May 2015 23:26:59 GMT
Server: Microsoft-IIS/8.5
X-Powered-By: ASP.NET
Elapsed Time: 3005 ms.
Chad FranksSenior System EngineerAuthor Commented:
ok I changed the the app pool in IIS to use .net4.0 integrated and the testconnectivity completes successfully.  however I still can't sync with my phone.  I am now getting 401 1 1326 errors in the IIS logs..


 Submit  


      Connectivity Test Successful with Warnings
 
Test Details


      The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
       Exchange ActiveSync was tested successfully.
       
      Additional Details
       
Elapsed Time: 8609 ms.
       
      Test Steps
       
      Attempting to resolve the host name mail.jajax.com in DNS.
       The host name resolved successfully.
       
      Additional Details
      Testing TCP port 443 on host mail.jajax.com to ensure it's listening and open.
       The port was opened successfully.
       
      Additional Details
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      Additional Details
       
      Test Steps
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Additional Details
      Testing HTTP Authentication Methods for URL https://mail.jajax.com/Microsoft-Server-ActiveSync/.
       The test passed with some warnings encountered. Please expand the additional details.
        Tell me more about this issue and how to resolve it
       
      Additional Details
      An ActiveSync session is being attempted with the server.
       Testing of an Exchange ActiveSync session completed successfully.
       
      Additional Details
       
      Test Steps



© 2013 Microsoft | Version 3.7 | Feedback | Privacy | Terms of Use
cpmcomputersManaging DirectorCommented:
do not know your phone model age but is this section relevant to you
(you will need to run the test again then expand the result)

from memory it refers to an authentication problem for some phones?

Additional Details
       Testing HTTP Authentication Methods for URL https://mail.jajax.com/Microsoft-Server-ActiveSync/.
        The test passed with some warnings encountered. Please expand the additional details.
         Tell me more about this issue and how to resolve it
cpmcomputersManaging DirectorCommented:
can you test it with an iPhone 4/5/6
Chad FranksSenior System EngineerAuthor Commented:
I figured it out myself
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.