Citrix printing

Attorney's home printer does not show up in Citrix when she tries to print.  She has stated the printer is set as the "default" BEFORE logging into Citrix.  Once she logs in, goes in to Word or some other application and try to print to the printer, it prompts to install a driver.  The person's printer is a Samsung.
Blakie32Asked:
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Brian CTXSupportCitrix ConsultantCommented:
What version of Citrix are you using?  What version of the Citrix client do they have installed, and what are your policy settings regarding use of the Universal Printer?
☠ MASQ ☠Commented:
Is their model of printer supported for use with Citrix/RDC?  Many printers for the home market use "Host-based" printing which relies on the local computer to handle much of the print job and this process cannot be delegated to the server.  

If the client is connecting to the system over VPN are you using split-tunneling?  Does your security allow her to connect to see her local devices when connected to the network?

If the printer is supported have you a matching driver (like the Citri UPD mentioned above) installed on the Citrix server? Does the client's PC have a local driver that works with the UPD?

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kabilanisCommented:
Hi,

My first option is to check the policy, while connecting from Internet.

In addition to the above details, you can take a look @ http://citrixready.citrix.com/ready/en_us/samsung-electronics-co-ltd
You can see, if the printer is Citrix compatible or not.
hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
Blakie32Author Commented:
Yes please close.  I could not get additional information from the attorney.  Thanks for your assistance.
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