Internal Control Question - transfer of funds

Let's say a business unit in ABC Company receives 3 checks in 3 separate mailings. The first check is identified as belonging to another business unit in the building (i.e. the sender sent it to the right building but the wrong business unit address in the building). The second check is made out to the correct company but no one can identify what it is for because no supporting documentation came in the envelope, there are no comments on the check indicating what it is for and there is no return address on the envelope. The check just reads 'ABC Company...$50 dollars". The third check is made out to the correct company but belongs to a different division in a building miles away (i.e. the sender mailed the check to the wrong address).  From the point of receipt to the point of (possible) transfer to another unit or division, how should the above 3 scenarios be handled from an internal control perspective?  For example, if there is to be a transfer, what should be recorded by the transferor? By the transferee? Should the unidentifiable $50 payment be deposited by the unit that received it or should it be transferred to some other unit, etc? Thank you.
dbfromnewjerseyAsked:
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Thibault St john Cholmondeley-ffeatherstonehaugh the 2ndCommented:
The unexplained 50 should be logged with all the available information including date of arrival, date on the cheque, date it was presented to the bank etc. The payer will contact you at some point when they have received a reminder  they will be able to give certain details which should match up to one of the payments in your 'lost' account.

Another possibility is receiving a single check for the sum of those three amounts, the customer believes their account to be cleared but you need to find out how to divide that sum among three different departments.
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dbfromnewjerseyAuthor Commented:
The one thing it looks like I need to clarify is that the 3 payments are completely unrelated to one another. I'm not saying the same person/customer sent 3 payments in. I'm saying these are 3 independent scenarios. Just how to handle each.
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David Johnson, CD, MVPOwnerCommented:
The scenario depends upon whether or not you have a centralized accounting /billing system or not... If not then you send the incorrect items to the correct business unit via inter-office mail. Most large businesses have the accounting/billing centralized.

For the unknown item there is nothing you can do. On the next billing cycle the customer will get an unpaid notice and will contact someone to resolve the issue. You need something to tie the users cheque to an account. I have an extremely common name and would rather the cheque be held until it can be applied to the proper account (you would as a nice company remove the overdue charges)
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