dilipsjain
asked on
Trace Root Is Not Reaching The Destination
Dear All,
We have hosted two different web sites in two different Amazone servers and both are located at Singapore region.
And clients are using web service request to download/upload the data. Now we are facing a strange problem,
while calling the web service there is a error like 'Not Able to Connect To Server' and this is happening only to one of the server.
When i tried trace root to the server, trace is reaching up to Amazone.com(203.83.223.237 ) from there continuously request time out is coming where as the trace is to the other server is reaching the destination passing through Amazone.com(203.83.223.237 ) .
Please find the attached screen shot for both the trace details.
Can anybody suggest a solution.
We have hosted two different web sites in two different Amazone servers and both are located at Singapore region.
And clients are using web service request to download/upload the data. Now we are facing a strange problem,
while calling the web service there is a error like 'Not Able to Connect To Server' and this is happening only to one of the server.
When i tried trace root to the server, trace is reaching up to Amazone.com(203.83.223.237
Please find the attached screen shot for both the trace details.
Can anybody suggest a solution.
Just done tracert's from here in the UK and both appear to be fine here too. As spravtek has said souns like an ISP/routing issue. I'd recommend speaking to Amazon and your ISP about it, get them talking to see if they can find the problem.
ASKER
Hi,
Thanks For the Reply.
This is a continuous problem and the problem is only with the clients who uses AirTel broad band connections.
As we discussed with the providers technical team, they are saying like request is reaching up to Singapore Amazone Server and that server is rejecting the request and they are stating that it is a amazone related issue.
But when do trace root to other server that is 54.251.130.11 with the same connection it is reaching there and this request also passing through the same Ip 203.83.223.237.
What may be the reason for this..?
Thanks For the Reply.
This is a continuous problem and the problem is only with the clients who uses AirTel broad band connections.
As we discussed with the providers technical team, they are saying like request is reaching up to Singapore Amazone Server and that server is rejecting the request and they are stating that it is a amazone related issue.
But when do trace root to other server that is 54.251.130.11 with the same connection it is reaching there and this request also passing through the same Ip 203.83.223.237.
What may be the reason for this..?
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So maybe it's an ISP issue? Routing not propagated? ... Is it a continuous problem or is it coming and going?