printers not showing up

I just bought a surface 3 with windows 8.  When I install a network printer it will install fine but it will not show up in the list of printers.  If I am in excel and choose a printer, I can see it there but it does not print.  A local usb printer I have works fine.  I have uninstalled the printer and tried again but it will install but does not show up in the printers window.
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JohnBusiness Consultant (Owner)Commented:
Remove the printer and then go to Printer Server Properties in Devices and Printers and remove the driver.  Restart the computer.

Now get the Printer install file (vendor site) and install the printer directly on the Surface machine. Do not print a test page. Then map the printer to the IP address of the network printer.  It should work now in Excel and other applications. Does it work now?
mkramer777Author Commented:
How do I remove the printer if I can't see it to right click and delete/remove?
JohnBusiness Consultant (Owner)Commented:
You can try removing the printer via Programs and Features - it may be installed there.

Otherwise DO remove the Driver from Printer Server Properties in Devices and Printers. Then proceed as suggested above.
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Is the network printer configured with a fixed IP or is it dynamic?
mkramer777Author Commented:
Ok.. try this. If you are sure the driver has been installed correctly, try adding the printer manually.

Go to add printer
Add Local Printer
Create Port
Select TCP/IP Port
Enter the IP addy of the printer in the IP address box.
Follow the prompts until complete.

If the driver is there, it should find and install it. Make it the default if you want and try a test page.

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mkramer777Author Commented:
I did this already manually.  Did not help.
JohnBusiness Consultant (Owner)Commented:
You may wish to repair the Surface with DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
mkramer777Author Commented:
Is this a know problem with win 8 or surface?  I have never had this issue with win 7
JohnBusiness Consultant (Owner)Commented:
It is not a Windows 8 issue in my experience and not a problem for a colleague who uses a Surface Pro 3.
Can you try running a command prompt on the surface and pinging the printer?
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