Shared Mailbox Sent items are not storing in the shared mailbox, however emails are storing in the personal mailbox

I have a situation, we have outlook 2013  and exchange 2007 environment.

The emails sent from shared mailbox and not storing in the shared mailbox sent items, however emails are storing in the personal mailbox.

I have got couple of  articles which is published in the forum, however all the solutions are given for exchange 2010 and office 365.

Please help us do we have any shell command for exchange 2007 and outlook 2013 environment.
Raghunath MagadiAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
When you open a shared mailbox within Outlook and you attach it as an "Additional Mailbox" the sent items will not be saved in the Shared Mailbox but in the users actual mailbox sent items itself.

For this to work you need to add this Shared Mailbox as an Additional Account within Outlook. Click File Add Account and goes through the steps to adding the mailbox.

This is a new feature of Outlook 2010 and up. You cannot do this in older versions of Outlook. This feature allows you to completely manage both your own mailbox along with other (up to 5 accounts per Outlook session).

Raghunath MagadiAuthor Commented:
Shared mailbox has been configured with Additional mailbox.  However email will be sent with shared mailbox account (From: giving shared mailbox emails address) and sent emails are stored in the personal mailbox.  It is supposed to be stored shared folder sent items not personal mailbox.
Will SzymkowskiSenior Solution ArchitectCommented:
Please re-read my first post. When you add a mailbox as an ADDITIONAL mailbox (as you have done) this is why Sent Items are not saved in the Shared Mailbox Sent Items Folder (this is by design). However, when you add an ADDITIONAL Account (which you can do in Outlook 2010 and 2013) this allows the entire mailbox act as its own account. So when you send as the mailbox Sent Items will be save in the Shared Mailbox Sent Items folder. This is the only way to do this from Outlook.

You add another account by Opening Outlook, Clicking File Add Account. Once you have gone through and added the Shared mailbox it sent items will be saved in the sent items folder. However you need to configure this for all users that have this mailbox in their Outlook session. If any of the Outlook session have this mailbox added as an additional mailbox then you will get the same results where the sent items are not saved in the Sent Items folder of the Shared Mailbox.


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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
There is another way.. you can run the following powershell...

Set-MailboxSentItemsConfiguration -Identity $DomainName -SendAsItemsCopiedTo:SenderAndFrom -SendOnBehalfOfItemsCopiedTo:SenderAndFrom

This will create a copy of the sent item in the users personal sent items and in the additional mailbox's sent items
Will SzymkowskiSenior Solution ArchitectCommented:
This is a great cmdlet and i was also aware of this however, the user is using Exchange 2007 where this cmdlet is not present so the only way to accomplish this is through the Outlook client as an additional account.

This cmdlet is used in Exchange 2010 SP3 and up. See link for details.

Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Sorry Will,

You are right... I read it backwards were between outlook and exchange versions
Will SzymkowskiSenior Solution ArchitectCommented:
No worries, great cmdlet though!

adding an additional account for the shared mailbox creates other issues.
The simplest way is to add registry keys on the users pc for delegatesentitemsstyle and delegatewastebasketstyle. this can be done using group policy for large set of users.

Again make sure that you have cached mode for the outlook to avoid other issues with the shared mbxes.
Raghunath MagadiAuthor Commented:
it works,  Thanks for the support.
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