Incompatible hard drive firmware for use in Dell MD 3000 storage array

We purchased a Seagate Cheetah 300 GB SAS drive (15K.5)  ST3300655SS with firmware RS02 from a 3rd party vendor.  This purchased drive was going to replace one that had gone bad in our Dell MD3000 storage array.  Seems this new drive does not have the "Dell Certified" external label on it, and based on Dell's tech support response, it just won't work in the 15 slot array without having the firmware "Dell Certified".

I was hoping someone here might assist in explaining how to make this drive compatible by updating the firmware so it's usable.

Any assistance someone can provide will be greatly appreciated.

Thanks much.
Ed PattersonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

andyalderSaggar maker's framemakerCommented:
Katrach0System AdminCommented:
I had the same issue and never made it work. Contacted Dell and I had to buy Dell certified.
I did my research and it always led me to the same thing, had to get Dell Certified drives.
RS02 isn't dell firmware. As such, you might has well as bought a different model HDD.  There is no (legal) way to put the proper dell firmware on this disk.  Get your money back if they advertized this product was the dell part.  Otherwise, stick the disk in a PC or something like that and purchase the right part.

Curious, if the vendor did lie to you, please do us all a favor and tell us who you bought it from, so we can avoid them.

(Note, you are wasting your time trying to flash dell firmware on this.  The way it works is that the firmware on the HDD looks for the hidden manufacturer's code on the drive.  If the manufacturer's ID of the current firmware doesn't match the one of the new firmware, then the update fails.  HDD manufacturers and OEMs, of course, know the workaround, but we certainly won't reveal it due to NDA).

It is possible that a vendor turned this feature off to let anybody upgrade non-matching vendor code, but Dell?? Never in a million years)

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

andyalderSaggar maker's framemakerCommented:
PERCs aren't fussy so there's always the possibility of pinching a drive with Dell firmware out of a PowerEdge and putting this non-Dell drive in that as a replacement.
Ed PattersonAuthor Commented:
We've decided to pull the plug on this endeavor.  The vendor we purchased the drive from did NOT advertise it as Dell Certified.  We were also unaware of the Dell firmware requirement.  Lesson learned.

I do appreciate all your input.

Thanks much!
Since user has R02, the correct answer is that you can't overwrite the Dell OEM firmware on top of it.  But as others explained, it really isn't necessary to even try.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.