Windows Server 2008/2012 and SBS 2011/2008 Backup and Recovery Software

I support 7 clients that have Windows servers SBS 2008/2011, 2008 Std, and 2012 Std.  Most of them use Symantec Backup Exec, Windows Server Backup, or Retrospect.  Managing and maintaining backups has become a burden.  There are always problems at one point or another with each server.  They all use RD1000 cartridges as well.

I want to move away from using these products so that I can manage all backups from one console and on that offers easy backup and restore management.  Some of these offices use Exchange on premise as well, so granular restores are necessary.  I would like BMR capability for each protected server, backup to a local drive (USB, RD1000) and then also mirroring to a hosted data center.  Continuity would be great too (spin up a temp VM of protected host), but the costs may be out of reach.  One of the offices has about 550Gb in total to backup the server and the other offices have about 250 to 350Gbs respectively.  I really am not looking to make money off of this, so that is not my primary intention.  I desire a fail safe backup and recovery solution that is not expensive, and is easy to manage for multiple clients.  I would also like to rebrand it as well, but that is not crucial.  American based support that is available 24x7 is also highly ideal.  Do you know of any cost effective solutions that is reliable and easy to manage?  I am trying to avoid hidden costs with initial seeding, full system recovery, etc.  Thanks
cmp119IT ManagerAsked:
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cmp119IT ManagerAuthor Commented:
I have been looking at Intronis, and GFI Max Backup which is now Max Focus.  I looked at acronis as well, but there prices as way too steep.
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Hypercat (Deb)Commented:
We use Storagecraft software and their MSP cloud services:

https://www.storagecraft.com/products/shadowprotect-server-backup

Storagecraft is, to my knowledge, one of the first companies that came up with an image-based backup solution.  It is an on-site/off-site solution so that you have a local backup as well as the option to upload data to the cloud for disaster recovery. The MSP cloud service provides a way for you to manage the cloud-based storage for multiple clients and has several options from Basic (cloud storage only with no ability to restore or mount images in the cloud) through the ability to mount VMs in the cloud for a disaster recovery scenario.

IMO, none of these solutions are cheap, and the cheaper ones don't provide the more sophisticated capabilities like granular recovery for Exchange.  Storagecraft provides everything you could want in a backup and disaster recovery solution. The cloud storage option is very reasonably priced and allows you to go with a low-end solution (Basic) if that fits your client's needs.
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cmp119IT ManagerAuthor Commented:
This looks great, but once you get everything you want and need the cost is pretty high for a small office with one server and no more 10 or 20 connected client machines.  I saw the version for SBS and it was $600+ with premium support.  If I want to replicate to the cloud that adds more $1K.  That is pretty steep for an SMB with a limited budget.  I've heard storagecraft is the best, and would love to go that route, but I think I would lose clients when costs are presented. So I would like to hear about other possible solutions.
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cmp119IT ManagerAuthor Commented:
Intronis provided the following information.  It looks promising, but for my needs.  I never heard of them though, and I am concerned about hidden costs.  I don't want to make an investment, and then regret it later and have to inform my clients either.  

Intronis partners strictly with IT service providers to provide them with a rebrandable local and offsite backup solution. Some of our key features:
 
?      Centralized Reporting
?      RMM/PSA Integrations
?      Physical & Virtual Support
?      Local and Cloud Storage
?      Rapid Recovery
 
Pricing is based on cloud storage per site per month, there are no limits on local storage or number of agents that you can deploy.
 
Some prcing packages:
 
100GB at $30 per month
500GB at $95 per month
3TB at $175 per month

-----------------------------------------------------

I also see Zetta.net looks pretty good at $175.00 per month for 500Gbs of online storage too.
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Hypercat (Deb)Commented:
Probably one of the least expensive is Mozy Pro.  We've had a few problems with it, though, including issues with saving the local backups to USB drives, software update issues, etc.  I can't speak to how well it operates under a disaster recovery situation, because we've fortunately never faced one with any clients where we use Mozy.  I have my doubts, though, since IIRC you have to have them deliver the data back to you on a seed drive of some sort (USB I assume), so it's bound to take a while.  Perhaps others have better experience with this part of Mozy's services.
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Hypercat (Deb)Commented:
Storagecraft's cloud storage is very manageable.  To minimize the cost of storage, what I do is to configure the cloud storage so that it only retains a single consolidated image plus the most recent incremental images (2 or 3 days' worth).  This is the power of the Storagecraft cloud - it allows you to consolidate images in the cloud, so that instead of having to store your base image plus all of the incremental images created over weeks or months, you can store only a consolidated image plus a small number of incrementals.  The way this works is hard to explain here, but trust me that you can minimize your cloud storage costs this way. Restoring files from incremental images is done locally, and the cloud based images are there only for a disaster recovery situation.
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