Outlook is currently indexing your items (does not end).


User accesses his Exchange Mailbox (hosted) via Outlook 2010.

When he attempts to perform a  search for a contact item, he receives messages:

Search results may be incomplete becuase items are still being indexed.  Click here for more details.

User clicks "there".

However "Indexing Status" remains static, and never drops down.  

The issue has been present for a few months since the client has moved from on-premises Exchange to hosted Exchange.

I have checked the Indexing Advanced settings ensuring that msg files are being indexed.

Any suggestions would be greatly welcome.



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Shweta GoelCommented:

This type of issues are occurs, if user include search criteria for items that do match and Windows Desktop Search is configured to index the PST or OST file.


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realtimerAuthor Commented:
Shweta - I'm not sure I understand the cause and potential solution.  Would you please clarify?
Shweta GoelCommented:
Hi Realtimer

Sorry for late reply. You still facing the same issue or problem is solved?

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