IMAP to Exchange Conversion


Does anyone know of a tool to convert IMAP folder to normal Exchange folders?

Gareth McKeeCEO/OwnerAsked:
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Is this a move to a different email server?

How many users need to be converted?  If a small number, then it can be done manually with Outlook (set up both accounts and copy the folders or do an export and import).
Gareth McKeeCEO/OwnerAuthor Commented:
hi Comp,

Thanks for your help.

only 2 user.

export import does not work as the folders remain as IMAP.

copying also doesn't work for the same reason.

Set up the Exchange account on the same Outlook profile as the IMAP account and then copy the folders between them.
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Gareth McKeeCEO/OwnerAuthor Commented:
interesting, I see what you are saying now. I will give it a go.

thanks again.
Gareth McKeeCEO/OwnerAuthor Commented:
hi Comp,

sorry, this didn't work either.

Which part didn't work?
Were you unable to create the PST folder?
Were you not able to see both sets of folders (PST and IMAP) at the same time?
Were you unable to copy from the IMAP folder to the PST folder?
Gareth McKeeCEO/OwnerAuthor Commented:

all worked well, upon copying an email from 1 folder to another it remained as an IMAP item.
What do you mean by an "IMAP item"?  I would expect that once they are in one of the PST folders then they are just an email.
Gareth McKeeCEO/OwnerAuthor Commented:
I hoped also.

In outlook I can see the email as expected, however I was unable to see the email from an iPhone with an Exchange mailbox setup. I could however see it on the iPhone if I connected using an  IMAP connection.

I hope that makes sense.
OK... this is very different and my comments about a PST folder weren't quite what you needed.  My initial comments about an Exchange folder were correct.

What are you using for an email server?  Is it running Exchange?

It sounds as if the problem is not a matter of converting folders but in connecting to the Exchange server.

What happens when you try to configure the iPhone for the Exchange server?

Are you successful at setting up a computer email client (Outlook is preferred) to access the Exchange server?
Gareth McKeeCEO/OwnerAuthor Commented:
Outlook works fine, although all the folders are still IMAP.

iPhone Exchange mail box - we can see the inbox and all emails, we can see all the folders but not the contents within.

iPhone Other mail box (IMAP) - we can see everything.

The reason we need both on the iPhone is that the Exchange allows us to see Calendars and IMAP allows us to see the emails - at present.

Even after your idea earlier, the email which are copied/moved to the new folder can still cannot be seen on the iPhone in the Exchange mailbox.

Hosted Exchange with Outlook.
The basic problem here is the settings on your iPhone for your Hosted Exchange.  If it is truly Exchange, is receiving your email, and you have the iPhone configured correctly, you'll see the email, calendar, and contacts.

The folders aren't really IMAP or Exchange.  IMAP (along with POP3 and Exchange) are methods used to access email (and other data) on an email server.  An Exchange server can be set up to allow IMAP, POP3, or Exchange access methods to it.  All should see the same data.

When you say "Outlook works fine, although all the folders are still IMAP" I'm not sure what you mean.  Is Outlook configured to use IMAP or Exchange to get to the server?  When you configure it using Exchange, what results do you get?
Gareth McKeeCEO/OwnerAuthor Commented:
hi Comp,

Thank you for your continued efforts.

It is Exchange, the iPhone is configured correctly. no different to many hundreds we support.

I don't have an IMAP account in front of me so this is from memory. The client moved from an IMAP service to our Exchange service.

1. export to pst
2. import to new outlook profile

all the folders bar the Inbox seem to work like IMAP folders as opposed to normal Outlook folder. They have different views available to them and on initial import I have to change the filters to be allowed to see any emails as the filter was set to only show unread IMAP messages. it is like the 'hide when deleted' is kind of in place.

Once Outlook was working fine, I moved to the iPhone.

this is where the problem begins, the iPhone cannot seem to 'see' inside what used to be an IMAP folder. It can see it, just not its contents.

I hope that is a little clearer.

Gareth McKeeCEO/OwnerAuthor Commented:
To add,

However, on the iPhone, I set up an IMAP account and it can see all the emails with no problems.

Let me be clear on the facts:

1)  You are using an Exchange server to host Email
2)  If you connect to it with Outlook as an Exchange server then email, calendar, and contacts all work as expected.
3)  If you connect to it with a specific iPhone configured to access it through Exchange, you see the email in the inbox and you see other mail folders, just no mail in those folders.
4)  If you connect to it with the same iPhone configured to access it through IMAP, you see all email but can't get to the Calendar.
5)  You've done the configuration on other iPhones to the same Exchange server but on different email accounts and all works well.

If you are sure of all of those facts, then I'm almost out of ideas.

The first thing that I'd try is to identify if this is an issue with that iPhone or with that email account.  Take an iPhone that works as expected with Exchange and change the configuration to this email account.  Similarly, take the iPhone that is having trouble and configure it to access a different Exchange account, one that works on another iPhone.  This should give you clear answers about where we need to look next.

The iPhone likely doesn't download all of the email, only ones that are less than a certain age.  Is there any chance that the emails in the folders are old?  Move a new email from the Inbox to a folder on the iPhone and see if it is visible there.

Outlook has a checkbox about working in Cached mode.  Does the iPhone?  If so, turn it off and see if that affects the symptoms.
Gareth McKeeCEO/OwnerAuthor Commented:
hi Comp,

1-4 are correct.
5 - a - different email accounts work fine on all phones including this one.
     b - this email account works in the same strange way on all iPhones.

I personally think it is a 'feature' of the iPhone, ie it is having issues seeing imported IMAP folders/items from an Exchange mailbox.

This iPhone works fine with other email accounts.

Age doesn't seem to matter.

Cache mode - I have not seen one.

Is this email account on the same Exchange server as the other ones that work properly?

I don't think that there really is such as thing as "IMAP folders".  With an Exchange server, you can access (some of) the same data as POP3, IMAP, or Exchange.  I believe it is just a matter of what access you have enabled on the Exchange server.

Have you considered backing up the data for that account and recreating it?
Gareth McKeeCEO/OwnerAuthor Commented:
hi Comp,

thanks for your continued input.

recreating has been done.

it is a little strange. I have 10's of users who were brought across from the same old IMAP services (2 different clients, 1 user from each).

these 2 users for some reason have issues and did not import the same as the others.

although I can now not recreate the initial issues where emails were hidden in the folders, a filter which hid all but the unread IMAP emails, this is why I am using the term IMAP. Apologies if this has caused confusion but you can see where the evidence is.

So.... now in Outlook we can see the emails, but not on the iPhones, unless we set up an IMAP connection.


I'm a bit lost with your last comments regarding a filter, but I do have a suggestion.

Note: this does NOT take into account the calendar.  I'm hoping you can do that manually.

Create a local PST file in a copy of Outlook that accesses the account's mail and contacts through IMAP
Copy the email and contacts from the IMAP folders to the PST folders
Remove the account from Exchange, Outlook, and the iPhone.
Recreate the account in Exchange.
Connect the iPhone to the account as Exchange.  Since it is a new account, it should work properly.  Confirm this.
Connect to the Exchange account with Outlook.
Copy the folders from the PST file to the Exchange folders in Outlook.
Confirm that the iPhone can see those folders.

From your 5b response above, there is something odd about the account.  Deleting it and recreating it should resolve that.  If you go from IMAP to PST to Exchange, there should be nothing carried over from IMAP other than the emails and contacts.  There should be nothing "IMAP" about them.

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Gareth McKeeCEO/OwnerAuthor Commented:
I will give it a go.
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