should i upgrade my customers to windows 10

My customers are all asking if they should upgrade to Windows 10.  I've kept them at Windows 7, successfully avoiding Windows 8, just like I kept them off Vista to high praise.  In general I think it's a bad idea to jump on the operating band wagon too early because no one knows what's going to happen when the new code hits.
Any opinions about this?  Are there dramatic advantages to Windows 10?  What will it do to performance?  To system security?  Will they have basically the same interface as Windows 7?
Alan SilvermanOwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I think you should wait until you think there are features on windows 10 you might like. Here is some of the features you will gain and lose with the upgrade. Makes more sense to migrate from windows 8 since that operating system was a nightmare.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
One of the biggest reasons your customers are asking right now is because Microsoft is marketing hard on the FREE upgrade offer.  My install of Windows 8.1 has an icon in the lower right which when clicked on, lets you "reserve" your free upgrade install of Windows 10.

1.  If you provide OS technical support for your customers, I would for sure wait and use it yourself.
2.  If you provide technical support for custom software, make sure your software works well with Windows 10 before giving advice on upgrading.
3.  And the most important... if your neck is on the line... advise to WAIT :)

The biggest things about Windows 10 is the HOME version will not allow your customers to decline any updates.

jorge diazSECommented:
We all have our own way of managing our clients based on our own technical expertise, customer's culture and budget, what makes sense to us, etc. If the upgrade makes sense to your customer and Windows 10 improves system operations on the same hardware then i think you should, it seems to me you know what you are doing and the customer trust your advise. I would not upgrade any of customers from Windows 7 to 10 until i have to. Something i've learned in the past few years is that the learning curve ends up costing the customer a lot of frustration and loss revenue. With one customer going from Windows 7 to 8 was a miserable experience for the first few months in terms of users not knowing the interface.

Again, if the business calls for the upgrade then you have to deliver but it's completely up to you.
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

Alan SilvermanOwnerAuthor Commented:
I have been telling them to wait.  Thanks for the confirmation.  I'll leave this open a bit to see if any other experts would like to comment.
Dr. Linux, do you think Microsoft is moving towards chrome as they force home users to accept all updates?

Too early to tell or speculate.  However it very easily could head that direction if Microsoft isn't careful.  I think in the end they are going to HAVE to give users some kind of option.  Especially if it becomes known that a certain update breaks something else.  I've never used a 'Home' edition of Windows but I suspect it won't be too big of an issue.  A basic home user wouldn't know or care enough not install all updates anyway.  Whenever I do 'family or friends' installs, I always choose 'Automatically Download and Install updates' anyway.  Time will tell.
Yes I try to stay away from Home versions of anything even though this is the standard installs on most basic laptop and desktop models. I think auto download and install is the way to go but allow us advanced users to pick and choose manually.
JohnBusiness Consultant (Owner)Commented:
Ask your users to ignore the Icon or else uninstall KB3035583 and the icon will go away.

Windows 10 works fine - I have it running. I am going to replace both my computers with Windows 10 computer in September.

But people should not upgrade unsupervised. The upgrade could go wrong - operating system upgrades often do go wrong.

I am using Windows 8.1 which works well and Windows 10 is the next step. Windows 8.1 is faster and better than Windows 7 if you put it together properly and Windows 10 is certainly as good as Windows 8.1.
There is no reason not to upgrade. After all the upgrade is free for your Windows 7 users, unless they are companies using volume licenses. Then the upgrade isn't free. But you have 1 year's time to upgrade after the OS has been released (on the 29th of July). So there is no need to hurry. So basically it depends on the number of customers. If you don't have hundreds of them I would wait for maybe one or two months until Windows 10 has been released until you start upgrading, so have have time to do some tests with the "real thing".
JohnBusiness Consultant (Owner)Commented:
I just learned from Microsoft support that the icon cannot be cancelled but that it will go away in 5 to 7 days. So just tell people to ignore it.

Windows 10 is fine, but you do not want all your users reserving it on their own.
Firstly: it's a free upgrade. 2ndly: from then on, windows will deliver free updates, so you will not need to pay for a new version anymore - nice. This applies for non-enterprise editions. The upgrade is free within the first year.

About benefits: it is the same simple thing as it was 20 years ago: development moves on. The next version can do more than the previous (yes, even vista). It is more secure, for sure. Key thing remains program compatibility. Since the developer preview is freely available, you could test immediately.
Alan SilvermanOwnerAuthor Commented:
Program compatibility is an issue for sure.  I'm going to get it on one of my computers and see what it does.  
Good software gets upgraded to work with new OS's, so in my point of view that should not be an issue. If a software title no longer works, just upgrade it. You'd have to do that anyway sooner or later, as Windows 7 or 8.x won't be supported for ever. If there is software for which you can't get upgrades for, replace it with something better that does support newer OS's.

Sometimes though you will have to wait until after the OS has been released before upgrades of software for that new OS will become available.
JohnBusiness Consultant (Owner)Commented:
I definitely recommend testing first. I have good solid paid software that HAD to be upgraded (sometimes at cost) to move from Windows 8 to Windows 8.1. Also all the drivers changed for Windows 8.1.

Windows 10 works fine. I have been using it for 6 months. Just don't apply the update holus bolus. Use care.
Alan SilvermanOwnerAuthor Commented:
thanks for all your advise.  I'm wary of Windows per always.  Can't we go back to Dos?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.