Dell XPS 8700 Hangs on "Save and Exit" From BIOS

I have the latest BIOS version.

I F2'd into the BIOS/UEFI so I could configure it to boot from the optical drive before an internal HD. That worked bit when I hit "Save and Exit", the machine froze.

Had to cycle power to get it to reboot.

What could be wrong?
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JohnBusiness Consultant (Owner)Commented:
If the machine truly operates normally after you restarted from this, it may have been a glitch in exiting and may be nothing to worry about.

If you are interested or inquisitive, shut the machine fully off and wait 60 seconds. Power up and enter BIOS by F1 or enter or whatever DELL asks you to do. See if it happens again.
eschampAuthor Commented:
Thanks, John. I'll try that later. (BIOS entry is via F2 on this machine.)
eschampAuthor Commented:
Tried it again and it hung again.
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JohnBusiness Consultant (Owner)Commented:
Hmmm,  this is the machine with the Windows 8 install problem as well.

You (we) cannot troubleshoot a BIOS issue - BIOS either works or does not.

So you may wish to contact Dell Support about this machine.
test if by removing the AC cord + the bios battery for 20 sec - then replace them - if it gets better
Tony GiangrecoCommented:
I'd suggest flashing the bios with the latest firmware and testing it again. It's unusual for a system to hand at that point.  It may be caught in diagnostics or when writing data to CMOS. You might try replacing the CMOS battery if nothing else resolves the issue. its an low priced test that may work.

Hope this helps!
JohnBusiness Consultant (Owner)Commented:
@eschamp  - If the BIOS is broken and you cannot flash the BIOS again (possible), then this also be why you cannot install Windows 8.1 properly on this machine.

Contact Dell Support to see if they can fix it, otherwise you may need to replace the motherboard.
Tony GiangrecoCommented:
The bios is integrated into the motherboard and not user replaceable.  If the system is out of warranty, either replace the Pc or pickup a used motherboard on Ebay. If it's in warranty, call Dell.

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JohnBusiness Consultant (Owner)Commented:
@eschamp  - I had said earlier to call Dell Support and to replace motherboard. So the answer you accepted was the SAME as my answer earlier.
eschampAuthor Commented:
Oops! What can I do to correct that?
JohnBusiness Consultant (Owner)Commented:
@eschamps - I have reopened the question and suggest you split point. The other answer was also good, but there were two answers, so just split. Thanks.
Tony GiangrecoCommented:
Glad I could add additional information to explain your options.
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