asked on

Outlook 2010 Rule

Weird one but here we go:

Client has an Outlook mailbox on a remote system which is secure

They access using Citrix XenApp

Due to security they are not able to add this mailbox to a mobile device

They want to receive a notification to an external email address when email is received but the contents of the email cannot be sent to external address

So:

Lets say that mark@company123.com is the email of the secure mailbox access via citrix

When a new email comes into that mark@company123.com mailbox a blank email should be sent from mark@company123.com to mark@externalemail.com

This will let me know that the mark@company123.com mailbox has a new email that I need to deal with

Client has same functionality in an IBM Notes email system they have and need to replicate in Outlook. In IBM Notes its setup like this:

Any help on how to do the same in Outlook 2010 would be great.

Thanks
Mark

Kimputer

I only know a way with VBA to accomplish this, but as it is VBA, it requires that that Outlook window should always be open. Is that a problem?

Mark Galvin

ASKER

It is a problem as the idea isa that the end user wont be logged onto Citrix all the time.

It looks like the end client has managed to setup a rule to do this themselves!! Embarrassing!!

I have asked them how they did it.

Will post once they come back to me!

Kimputer

That's good, because they have to check if it works properly after they're logged out of Citrix. If they managed it, it might still be a client side rule.

Mark Galvin

ASKER

The rule the client had setup was a 'reply with this message' rule. Then the client aded his own external email address into the 'To' field.

This is what they want/need. This sends a reply to the original sender.

If anyone out there is able to let me know any way for the rule they want to work in Outlook 2010 (Exchange 2010 Hosted mode).

Thanks
Mark

SOLUTION

Kimputer

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ASKER CERTIFIED SOLUTION

Mark Galvin

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Mark Galvin

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for Mark Galvin's comment #a40836926

for the following reason:

we are abandoning this as its not possible. We can only do this using VB Script and as the client need the Outlook account to not be running we are not able to achieve the clients request.

Kimputer

Just because it's not possible, doesn't mean you should assign your own reply as the answer. The reply that tells you it's not possible, is the actual answer (even though it confirms what you don't want).

Mark Galvin

ASKER

Hi admins

I hadn't accepted Kimputer's answer from 2015-06-08 at 12:31:49 (ID: 40818054) as I was not near a terminal for the weekend. I just logged on to do so but I see you forced it.

Can we have that forced removed and I will accept Kimputer's answer?

Thanks
Mark/