help using USB DVD with L300 zero client from nComputing

We have setup a 2008 Microsoft Windows Remote Desktop Services server. For connecting to the remote server we are going to rollout nComputing L300 zero clients. The server runs vSpace 8.2. It is our first experience using these.

They work, but we have been unable to successfully get an external USB DVD reader to mount in the remote session while it is connected to a USB port on the L300? The support from nComputing has been unhelpful other than to say they have never done it. It may not be possible in the end, but just checking to see if anyone has had success.

I did basic things like attach the DVD reader directly to a USB port on the server, load the drivers, use it. It works. But unfortunately when I attach it to the L300, connect to the server on a remote session, it just doesn't mount.

If you got it to work, what manufacturer and model DVD reader did you use?

Any help would be appreciated. Thanks.
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bbaoIT ConsultantCommented:
have you tried checking Device Manager and see if any additional USB device detected there?
Davis McCarnOwnerCommented:
Did you find this which says that the firmware in the L300 needs to match the version of VSpace or USB won't work?
gogurtAuthor Commented:
Thank you. We are using the most current version of vSpace and the most recent firmware for the L300's 1.10.

The drive will show under device manager on the remote session so it sees it to s point. But it doesn't seem to really be mounted because it will not read any disks and practically freeze the computer when you open explorer and click on the device.

nComputing makes it sound like USB devices other than flash drives are hit or miss depending on their drivers. I was hoping to find one that someone has had success with.
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Davis McCarnOwnerCommented:
Almost all storage devices use generic, Windows built-in drivers so there really should not be an issue.  If you plug in a flash drive, does it appear as a volume (drive letter)?
If you go to the device manager, double click on the drive, choose Volumes, and click Populate, does a drive letter then appear?
Is a drive on the server mapped to a drive letter?  Local drives enumerate before network drives and, for example, a network drive mapped as "E" will be replaced by the local drive (USB, Printer card slot, etc.) as soon as you reboot with the local drive attached.
Is there a setting in vSpace to prevent enumeration and/or does it somehow override the local drive?
gogurtAuthor Commented:
I did not find the answer I was looking for. Everything said was good advice, but not the answer.

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Davis McCarnOwnerCommented:
Over a month ago I asked you 4 questions and got no answers.  If you still want to, we can solve this.
gogurtAuthor Commented:
There is no solution per the manufacturer.
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