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Can't get names and numbers off of Blackberry Bold 9900

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Last Modified: 2015-06-17
Client has a Blackberry Bold 9900 with names and phone numbers on it.  They installed the Blackberry software on a Mac, but the sync to Address Book wouldn't work.  There was a message on the screen saying that they should turn off the wireless sync of contacts.

They can't seem to turn off the wireless sync, and need step by step illustrations.  

Can someone point us to a link to illustrated steps?

Question 2:
If they switch their cell service to an iPhone, will the numbers on the Blackberry remain on the Blackberry?
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IT Regional Manager - UK
Commented:
This one is on us!
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