Excel.Exe Crashing

Good Morning,

We've got a client that's having issues with CSV files.

They have a translation system called Plunet that runs a script, creates a CSV which they can then import to Sage.

After they run this script, they can't then open any Excel documents from either an email attachment or Windows Explorer.

You double click on it and nothing happens.

I've discovered that after they've created this CSV file and close it down, it doesn't actually close the Excel.exe process.

To get this working, you have to manually close the excel.exe process.

I've done a full repair, uninstalled, reinstalled, deleted temp files, changed permissions, but still nothing works.

I can see lots of 'Excel.exe processes not closing' issues but they tend to have Macros in the spreadsheet which this one doesn't have.

Any ideas?

Kind regards,
Emily
LVL 1
systemagicAsked:
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ProfessorJimJamMicrosoft Excel ExpertCommented:
I would say the script is causing the whole issue that means that script ending code does not actually quit the application.

it would be difficult to identify the problem without seeing the script.

perhaps the script is using the below method

Dim ExcelApp As Object
Set ExcelApp = CreateObject("Excel.Application")

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which at the end of the code after  Workbook.Close SaveChanges:=False you need to put back
     
  ExcelApp.Quit
        Set ExcelApp = Nothing

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in order to quit the application.

so unless the script is fixed, now matter how many time you freshly install Microsoft, the script will spoil the open instance of Excel

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aikimarkCommented:
1. Alert the PluNet vendor about this problem
2. Copy your management with the PluNet email
3. Create a script to walk through the running processes and shut down any Excel process that doesn't have an open workbook/file.  Potentially, you could just kill all Excel processes.
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