Hp Laser Jet M9050MFP

I have a printer the model is Hp Laser Jet M9050MFP when I try to make a photo copy it come blank how can I problem shoot this problem
Kevin McpherspmIT Assistant Asked:
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rindiCommented:
How are you making the photocopy? Does scanning work? Does printing work? Are you using the automatic paper feeder or placing the paper on the glass? Have you made sure there is not already a blank paper in the scanner? Does the feeder work if you are using that? Are you sure you have placed the paper with the correct side up into the feeder or the scanner? Often you can also set the contrast and other picture settings on the display of the mfp, have you made sure those have a useful setting?
Kevin McpherspmIT Assistant Author Commented:
The printer work it take command for computer and print well  
Automatic feeder take the paper but there is on paper came out the printer
I place the paper on the glass but the output was blank
There is no paper inside the glass  
Yes the feeder works
I try the paper on both side
Contrast setting and display look okay
rindiCommented:
Does the scanner work? Does the white light come on when you copy or scan?
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Kevin McpherspmIT Assistant Author Commented:
Yes there is light in the scanner its working
rindiCommented:
"Automatic feeder take the paper but there is on paper came out the printer"

What do you mean by that? The feeder takes your paper and then nothing comes out? That would mean that your paper gets stuck somewhere. Check the feeder for jams.
Kevin McpherspmIT Assistant Author Commented:
No when you use the automatic feeder to photocopy multiply pages it come out the next end of the feeder, the printer dose not make any copy of the pages, but if you put the paper in the glass area it will copy a blank page no information on it.
nobusCommented:
does it make a copy when you use the button - try color and b/w copy also
if this does not work, remove - inspect the toner cartridges, or repalce them

this document may help :  http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01463586
rindiCommented:
Have you tried scanning? Do you get an image then?
Kevin McpherspmIT Assistant Author Commented:
rindi when i try to scan the paper is blank
nobusCommented:
Kevin, can you answer my post also?
rindiCommented:
Then that means the scanner part of the printer is bad. You can't service or repair that yourself. You'll either have to try to get it repaired by HP or it's service contractor, which will be expensive if the printer is out of warranty, or get a new printer.
Kevin McpherspmIT Assistant Author Commented:
Nobus its a black and white printer and it prints well if you send a command to the printer it prints the document but to photo copy its not working
nobusCommented:
>>   to photo copy its not working   << is this from the control panel, or from PC
from PC - inspect device manager, and see if it lists your scanner under imaging devices - without error
if it does - try making a scan from Paint>File>import from scanner

all this is supposing you installed the proper driver and software that you find here :  http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3644762

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Kevin McpherspmIT Assistant Author Commented:
yes the photo copy is not working form the control panel

i d not understand what you are trying to tell me?
inspect device manager, and see if it lists your scanner under imaging devices - without error
if it does - try making a scan from Paint>File>import from scanner

were can i go to see List your scanner under imaging device
nobusCommented:
well - if it is not working locally (without PC) it is clear something is wrong with the device
you can try to reset it - or have it seviced

>>  were can i go to see List your scanner under imaging device  << that's exactly what i posted - read again!
Kevin McpherspmIT Assistant Author Commented:
okay i will try a cold rest
Kevin McpherspmIT Assistant Author Commented:
Its not working i will have to send it back back the to dealer for repair
nobusCommented:
that's about the only option left then
if no more is needed, plse close this
Kevin McpherspmIT Assistant Author Commented:
Very good trouble shoot skills
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