Cannot login to secure Web Sites

Since Virgin Media upgraded our Broadband service to 50 Mb/s and replaced the Hub for a Super Hub, I have been able to browse the Internet on all 13 workstations (on a Domain) without problem except - (and its a big except) - any site where I require a secure login i.e. Internet Banking, Ebay, PayPal etc., (the last two were for testing purposes only), I am not allowed to login and it immediately returns to the previous page - no error message.

Nothing has changed on the servers or workstations and the only change which could account for the problem is the Virgin Media super Hub and of course the Broadband speed increase. We currently have to accept the Super Hub in Modem/Router mode as it would not function as modem only with the Draytek Vigor 2830n router which has been cast aside for the time being.

As the Super Hub has little or no configuration capability, has anyone experienced such a problem and what the solution would be?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Paul MacDonaldDirector, Information SystemsCommented:
Sounds like the router may have a filter blocking port 443 - the secure HTTP port.  

In any case, it seems like this is something Virgin Media should be able to help you with - especially if it used to work.  I'd give the router a quick once-over, then give VM a call.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bushsubaruDirectorAuthor Commented:
It seems that Virgin engineers had installed the new router incorrectly and had to "rebuild" the connection from first principles. Moreover, the Super Hub (on Modem only) does not work correctly with the Draytek 2830n and it seems that we must adopt Virgins own router. Good speed - poor service and poorer installation from Virgins amateurs.

Thanks pulmacd for your valued assistance.
Paul MacDonaldDirector, Information SystemsCommented:
Happy to help - and I appreciate the points - but I'm curious as to why it's only a grade of "B" instead of "A".
bushsubaruDirectorAuthor Commented:
Sorry my mistake on the grading.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.