my friend is naïve to Tech field and new to having a laptop of her own..
months ago, the below folks had called and said 'if you pay 500$, then we will maintain your pc for lifetime, and it will always be fast/clean etc'.. she went for it..
cyberpc experts software support
they have access to the laptop.. but laptop seems slow at time..
how/where/what should I check first in the laptop if it is infected or loaded with spyware etc that will be aiding that company's interests on this machine?
I also suggested never to pay for anything for which someone calls in, without verifying/researching.
if I want to clean up this machine of any mess this company might have done, what routine do you recommend? if I bring this laptop into my network to test/look/troubleshoot, what precautions should I take so that it does not infect my network?