Great Plain (GP 2010) - Accounts Payable Transaction Inquiry

We are trying to print checks for the auditors from the Payables TRX Inquiry screen. Some of the checks are not appearing. It's only 2 checks but these are the checks the auditors want a copy of.  What would be a reason that the check doesn't appear when I highlight the transaction and click on the Voucher/Payment option.. Thanks..
pstreAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Victoria YudinOwner / Dynamics GP ConsultantCommented:
I don't think GP actually prints the check when you are looking at the transaction inquiry out of the box, do you have Mekorma or some other product that you use to print checks that also adds this functionality? If so, you might want to ask them about this. However, one thing that might be different is that maybe these were entered as manual payments and not computer checks? You can tell this by drilling down on the transaction and seeing what inquiry window comes up.
pstreAuthor Commented:
We use Mekforma..the check image comes up for all but 2 of the document numbers are asking about. What is the name of the inquiry window if it was a manual check?  Thanks!
Victoria YudinOwner / Dynamics GP ConsultantCommented:
Hmmm...on second thought I am not sure you can so easily tell from the inquiry window. The Payables Payments Zoom window will come up for both Computer Checks and Manual Payments. One quick way to tell on that window would be if the Payment Method is not Check. Just to rule it out, have you checked that? Another way would be to see if the Re-create Check Stub button is grayed out. (Not sure what version of GP you have, that might have been introduced in GP 2013). If you have that button on the Payables Payments Zoom, from my testing, it will be available for Computer Checks, but grayed out for a check entered as a Manual Payment.

If none of that works, look in the PM30200 table for the payments. For Computer Checks the BCHSORCE column will have "cchecks" as part of the value. For manual payments it will have "payment" as part of the value.

If after looking at all of that, it still looks like these were computer checks, you may want to talk to Mekorma, as they might have more insight into why their check image functionality would not work in a particular situation.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Dynamics

From novice to tech pro — start learning today.