Outlook Anywhere doesn't work for new laptop

Hello,

Outlook anywhere is working for all users on other laptops. We purchased a new Lenovo X1 Carbon laptop. I'm trying to setup Outlook anywhere on the new laptop but it does not connect and it keeps prompting me for the username and password. The laptop has Outlook 2010 installed which is the same as the other devices. The Exchange server is version 2007. I have ran the test on https://testconnectivity.microsoft.com from the laptop and got the following results:

      Testing Outlook connectivity.
       The Outlook connectivity test completed successfully.
       
      Additional Details
       
Elapsed Time: 21812 ms.
       
       Testing RPC over HTTP connectivity to server host.ourdomain.com
       RPC over HTTP connectivity was verified successfully.
       
       Attempting to resolve the host name host.ourdomain.com in DNS.
       The host name resolved successfully.
      
      Testing TCP port 443 on host host.ourdomain.com to ensure it's listening and open.
       The port was opened successfully.
       
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server host.ourdomain.com on port 443.
       The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
       
      Validating the certificate name.
       The certificate name was validated successfully.
       
      Certificate trust is being validated.
       The certificate is trusted and all certificates are present in the chain.
       
      The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=host.ourdomain.com, OU=Domain Control Validated - QuickSSL(R) Premium, OU=See www.geotrust.com/resources/cps (c)12, OU=GT61777074, SERIALNUMBER=AKXG4B0x-eSrVLRuGzP-2EIPJiA4D6EZ.
       One or more certificate chains were constructed successfully.
       
A total of 1 chains were built. The highest quality chain ends in root certificate CN=GeoTrust Global CA, O=GeoTrust Inc., C=US.
Elapsed Time: 16 ms.
      Analyzing the certificate chains for compatibility problems with versions of Windows.
       Potential compatibility problems were identified with some versions of Windows.
       
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 2 ms.
      Testing the certificate date to confirm the certificate is valid.
       Date validation passed. The certificate hasn't expired.
       
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Testing HTTP Authentication Methods for URL https://host.ourdomain.com/rpc/rpcproxy.dll?sadie:6002.
       The HTTP authentication methods are correct.
       
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
Content-Length: 83
Content-Type: text/html
Date: Fri, 05 Jun 2015 05:24:44 GMT
Server: Microsoft-IIS/6.0
WWW-Authenticate: Basic realm="host.ourdomain.com"
X-Powered-By: ASP.NET
Elapsed Time: 225 ms.
      Attempting to ping RPC proxy host.ourdomain.com.
       RPC Proxy was pinged successfully.
       
      Attempting to ping the MAPI Mail Store endpoint with identity: internalhost:6001.
       The endpoint was pinged successfully.

      Testing the MAPI Address Book endpoint on the Exchange server.
       The address book endpoint was tested successfully.
       
      Testing the MAPI Referral service on the Exchange Server.
       The Referral service was tested successfully.
       
      Testing the MAPI Address Book endpoint on the Exchange server.
       The address book endpoint was tested successfully.

      Testing the MAPI Mail Store endpoint on the Exchange server.
       We successfully tested the Mail Store endpoint.

The odd thing is that I have setup the user on a different laptop and it works flawlessly. I have uninstalled the antivirus and disabled the firewall. I tried running outlook.exe /rpcdiag from the laptop and got the same result. I have downloaded and installed all critical updates. I tried setting up a different user on the laptop and that doesn't work either. I have removed all saved credentials in the Credential Manager. OWA does work on the laptop. I have completed all testing and troubleshooting outside the office. Why is only this laptop unable to authenticate?
ajaininturnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Since the laptop is new:

1. You can call Lenovo Support under warranty and ask them why?
2. Run Lenovo System Update and update drivers. "New" laptops often have older drivers because they have been in a warehouse.
3. Run Windows Update and be sure all Critical and Recommended updates have been done.

What you want to run should run on any working platform.
ajaininturnerAuthor Commented:
Hi John,

Thank you for your reply.  I have run the Lenovo system update and updated all drivers.  I have run Windows update and installed all critical and recommended updates. Still not working.

Thank you,
Ajainin
JohnBusiness Consultant (Owner)Commented:
I suggest you now contact Lenovo support to see if they can help.

Something that might work is to use Software Rendering in IE Advanced Options and then make sure Adobe Flash is up to date (only if Windows 7)
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

ajaininturnerAuthor Commented:
Additionally, I have created a new user on the laptop and that did not work either.
JohnBusiness Consultant (Owner)Commented:
You really should contact Lenovo Support. Outlook and Outlook Anywhere work on any reasonable computer. I only use Lenovo computers for clients and all this stuff works. So give them a call.

Also look in Programs and Features for Lenovo Software you may not need and uninstall it (Password, Reach, Share and such like). Drivers and such like are fine of course.
ajaininturnerAuthor Commented:
Since the laptop works in every other aspect and the Lenovo system diagnostics reports no errors I highly doubt Lenovo support is going to be any help. I tried changing the software rendering and that didn't work. Since this is Outlook Anywhere using the Outlook 2010 client adobe flash would have no effect.
JohnBusiness Consultant (Owner)Commented:
Then the only other thing you can do now is attempt a Windows Repair Install or backup and reimage. Since the machine is new, a proper reimage and setup again is probably worthwhile for the long haul. You have done everything else.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.