after import csv file to the outlook 2007 contact it not appear in the address books

After I import the contacts from a csv file to the outlook 2007. It shows ok in my contacts but not appear in the address books. If I click to or cc etc. the address book is blank.
I checked my setting as following.

Shown this folder as an email address book is ticked and grey outShown this folder as an email address book is ticked and grey out.
 


Outlook address book is listed in the Tools-Account Settings-Address BooksOutlook address book is listed in the Tools-Account Settings-Address Books

I've tried re-create a profile and setup new account a couple of times with no success. Anyone may assist me with this? Thank you.
CZ_BERTAsked:
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JohnBusiness Consultant (Owner)Commented:
In Outlook, click on Tools, Address Book and bring up the Address Book (not the properties screen). On the right hand side (top) there is a pull down to select the Contact folder. Are you selecting the proper Contact folder. You may have imported the contacts into a different folder (under another folder). Look around for the contact folder you imported including under other folders like Inbox. I think that may be what happened.
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
If you go to the Address Book directly from the Outlook main view (not from To: etc.), you should be able to set up which address books are used in which sequence. Make sure it appears there.
CZ_BERTAuthor Commented:
Here is only one contacts under Outlook Address Book
I've tried setup fresh from creating a new profile and import again. It does the same.
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JohnBusiness Consultant (Owner)Commented:
Seems strange. Close Outlook, shut down, restart, open Outlook and try importing the contacts again. Look VERY closely at where it says it is importing the contacts to (the folder including the path).
CZ_BERTAuthor Commented:
The destination has only one contact.
The importing map confirmation.
JohnBusiness Consultant (Owner)Commented:
I don't precisely know.

Make a copy of the PST file in a safe place (non-Outlook location).

Now find SCANPST.EXE in the Outlook Program folder. Know its location.

Open cmd.exe with Run as Administrator. Navigate to the folder where the PST file is. Make sure there is just one PST file and it has today's date on it.  In the command box:

c:\"program files(X86)\.... \scanpst.exe  outlook.pst    (get the path and outlook file correct)

See if the PST file has any errors, correct and then try again to import the contacts.
CZ_BERTAuthor Commented:
Can I run scanpst like this?There is no error found with scanpst.
JohnBusiness Consultant (Owner)Commented:
Try a couple of things:

1. Set up a new, test Windows User Profile (Account) (not Outlook profile). Log into the new Windows Account and try importing the CSV Contacts in the new Windows Account.

2. After trying number 1, you may wish to try uninstalling Office completely and installing it again.

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CZ_BERTAuthor Commented:
Thank you John. This is a fresh installed window, so I may try uninstalling and reinstalling office now. I'll let you know the result.
CZ_BERTAuthor Commented:
I've tried uninstalling and reinstalling office. No success. I deleted the old profile and created a new one. I tried to create a new contact before import. The new contact I just created was not showing in the address book. I don't know what is wrong?
JohnBusiness Consultant (Owner)Commented:
I would have to say at this point that the fresh install of Windows has gone wrong somehow. I am running out of ideas because everything we have tried has not worked.
CZ_BERTAuthor Commented:
John, you are right. A new windows user profile worked! I created a new user account-started outlook-setup a new email account-created a new contact (appeared in the address book)-imported contacts only--It worked! I then imported messages (Inbox and sent etc. one by one). Everything is ok! Thank you so much. You done it again.
JohnBusiness Consultant (Owner)Commented:
@CZ_BERT  - Thanks for the update and I was happy to help.
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