how can i format my ipad 2

when I turn it on it freezed and doesn't let me do anything. How can I format to the factory setting please
ItaliabellaAsked:
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Thomas GrassiSystems AdministratorCommented:
Hi

A hard reset can be done by holding down the sleep/wake  and  home button simultaneously for 10 seconds or more and shortly you will see an Apple logo appear on the screen


Hope this helps

Tom
ItaliabellaAuthor Commented:
Thomas, its doesn't go !! its frozen :(

any other idea ?
Thomas GrassiSystems AdministratorCommented:
Is the iPad fully charged?

Plug it into a power source

Then try the above while connected to power
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ItaliabellaAuthor Commented:
yes it's 97 % charged and I did it while it is connected to a power souce but still freezes
Thomas GrassiSystems AdministratorCommented:
Ok attach your sync cable to the iPad
Connect the UBS to computer

Next turn on iPad  using sleep

When the apple logo appears

Press volume up and sleep button at same time for 10 seconds or more

The screen should continue
ItaliabellaAuthor Commented:
its not clean step two "turn on Ipad using sleep" how can I accomplish this step ? which button bring the ipad to sleep

thank you
Thomas GrassiSystems AdministratorCommented:
The sleep button
ItaliabellaAuthor Commented:
ok I got it...nop it doesn't do anything....
Thomas GrassiSystems AdministratorCommented:
When you power on the iPad do you see the Apple logo?
ItaliabellaAuthor Commented:
No, never got at that point...:(
Thomas GrassiSystems AdministratorCommented:
Ok then only thing I can suggest at this point is to take it to the nearest Apple Store they may be able to bring it back to life.

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ItaliabellaAuthor Commented:
I think we are in the end of the story ...:) thank you for your help Thomas
Kyle SantosQuality AssuranceCommented:
I realize I'm late to the 'help me with my Apple problem', but if you haven't tried this yet, give it a go. :)

First:  Put the device into DFU mode.
 
DFU MODE STEPS
 
Hold the Power Button (3 secs)
Continue holding the power button and also hold the home button (15 secs)
Release the power button while continuing to hold the home button (10 secs)
Your device should prompt with the "Connect to iTunes Screen"
 
 
Second: Plug it into your computer and open iTunes. It will either prompt to restore and up date or you can manually restore using the following steps.
 
 
IOS Restore Steps
 
Before restoring:
Verify that you are using the latest version of iTunes.
Back up your device.
Transfer and sync content to your computer.
Restoring your iOS device
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes. Select the Summary tab, and click the Restore button.
Click Restore.
After a restore, the iOS device restarts. You should then see "Slide to set up". Follow the steps in the iOS Setup Assistant.
If needed, restore your device from a previous backup.
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