So its Saturday morning and my CEO sends me an urgent request (aren't they all coming from the C level?). He is using his Ipad Air to access our Exchange 2013 server (on Premise) via Outlook Web Access.
It seems he can't open attachments. He receives a message that "This type of Attachment can't be accessed on this device". Huge problem because he is a complete nontechnical person (the kind you need to ask is it plugged in?)
I can confirm that the Outlook Web Access works fine from Windows PC's, Mac, and Samsung devices... but when trying to open attachments via OWA, it bombs. I've tested using the following attachments; PDF, WORD, EXCEL, PPT... and none of them open. In fact the only thing that seems to open is Txt files.
I have checked that the Outlook Web Access Policies File Access and Web Ready Document Viewing are enabled (including Force WebReady Document Viewing when a converter is available.) These are enabled on the Public or Shared Computer AND Private Computer or OWA for Devices.
I tried using Chrome as an alternative browser on the iPad but same message.
Using Powershell ... the Get-OWAMailboxPolicy Default | select -ExpandProperty AllowedFileType reveals that all of attachment types in question are allowed.
Really kind of need to solve this.
Thanks for any help!