Exchange Password Exchange


A client has had their laptop stolen, we have reset the password on the active directory so the exchange will not sync up if the laptop is powered on.

After resetting the password this morning the user can still receive emails on their Android mobile, how is this possible when the password has been changed and they havent entered the new email password on phone?

I logged into their owa with the new password and it shows as syncing

Mon 08/06/2015 17:04      OK
First Sync on: Thu 06/03/2014 12:36
Device ID: androidc
User Agent: Android/5.0.2-EAS-2.0

Any ideas?
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Seth SimmonsSr. Systems AdministratorCommented:
if the user power cycles the phone, does it still automatically connect?
ryank85Author Commented:
The user will not power the phone on and off as he wants to see if the phone will force the password update, he is concerned that if the phone was stolen would they still be able to send and receive emails.
Will SzymkowskiSenior Solution ArchitectCommented:
This is a flaw in the Exchange Security. OWA/Outlook will continue to work (even after the password has changed). As long as the client does not close the conneciton to OWA or Outlook the communication is already present and it will not prompt for a password, and continue to work.

However for ActiveSync what you can do is the following...
- send a remote wipe to the device (that was stolen)
- Disable and Re-Enable the users mailbox within Exchange

Disabling the Mailbox and Re-Enabling it would disconnect all sessions to OWA and Outlook as well so sometimes this might be required to ensure that there are no OPEN connecitons to the mailbox.


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ryank85Author Commented:
Hi Will

If I go into EMC and right click the mailbox and disable, will this not cause problems with the mailbox, I don't want to risk damage to the user or mailbox?

I have tried restarting all the exchange services and that doesn't do anything

If the only way to force is to disable then so be it, obviously we don't want to wipe the phone as its the laptops that's been stolen.

Will SzymkowskiSenior Solution ArchitectCommented:
Disconnecting the mailbox removes the Exchange Attributes for the Active Directory Account. This does not damage the mailbox in anyway. You would then go into Disconnected Mailboxes and reconnect the Mailbox to Active Direcotry Account.

ryank85Author Commented:
thanks Will, I will try this
AmitIT ArchitectCommented:
Do you have any other forest or domain? where you have ID for this user, similar to current domain. Also, want to know, how user logs in, does it uses domain\username or just username.
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