Unable to access OWA- Exchange 2013

I have a client using Exchange 2013 (CU 7) and we have been unable to get their OWA working. When we attempt to access the url we get the authentication page as expected, however when we log in with any user credential we get a "HTTP 400 Bad Request" message. I have confirmed that OWA is enabled for our users and used other browsers with the same result.

This has been tested only on the local lan as we don't want OWA accessible from outside the network.

Any suggestions you can offer would be much appreciated.
LVL 10
Tyler BrooksNetwork and Security ConsultantAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
What URL are you using? Does the users mailbox reside in Exchange 2013 or is this a Co-existance? Does this happen for every Exchange mailbox? Have you tried to reboot the server? Also checking the AppPools to ensure that they are started as well.

AmitIT ArchitectCommented:
There are two article discussing same issue below:


Check it. See if you are facing similar issue.
Tyler BrooksNetwork and Security ConsultantAuthor Commented:
We are using http://exchangeserver.<servername>.local/ as the access url, which is the url provided by outlook. The mailbox's reside within Exchange 2013 and we have tried rebooting the server. The AppPools are all showing as started however I noticed in the logs that every time I attempt to login I get the following error:

Event ID: 5011
Source: WAS

A process serving application pool 'MSExchangeOWAAppPool' suffered a fatal communication error with the Windows Process Activation Service. The process id was '153212'. The data field contains the error number.

After filtering the logs to look for this id it appears to have shown up every time I attempted to log in (my bad for missing this) but I'm unsure of where to go from here.
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Will SzymkowskiSenior Solution ArchitectCommented:
Tyler BrooksNetwork and Security ConsultantAuthor Commented:
I looked through it was able to verify that the value they discuss is not set. I don't believe that would apply to my situation anyway as this was a new exchange server, there was no migration involved.
AmitIT ArchitectCommented:
Looks like you have IIS corruption issue. Might need to reinstall Exchange with recover switch. Before trying that, you can also give a check with MS.

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Tyler BrooksNetwork and Security ConsultantAuthor Commented:
After doing some research I'm going to try recreating the virtual directories and see if that helps, if not I suspect I'll have to reinstall exchange unfortunately.
AmitIT ArchitectCommented:
Yep, DR will be the last option.
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