Quick parts

We have upgraded users to office 2013 and some users have quick parts we have moved the quick part files out of the roaming folder but for some reason the document is showing up blank even though it says there is something in the document
wayne3597Asked:
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Darr247Commented:
Did you not want them to have Quick Parts? (i.e. why did you move them out of roaming?)
Because the NormalEmail.dotm file where Quick Parts are stored should be in the %appdata%\Microsoft\Templates folder.
(%appdata% *should* expand to c:\users\[username]\appdata\roaming )

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wayne3597Author Commented:
We did not move them out of roaming when we upgraded to office 2013 the user can no longer see the quick parts she had office 2007 Also we have the quick parts on her desktop and when we open in up in word we can not see anything it comes up blank here is what we now are seeing with office 2015 in c:\users\[username]\appdata\roaming
quickparts.png
Darr247Commented:
Something did not get installed correctly.
Here's what my %appdata%\Microsoft folder looks like.%appdata%\Microsoft folderJust the Microsoft folder itself in my Roaming folder has 26 other folders in it, including the Templates folder, where my NormalEmail.dotm (as well as Normal.dotm) resides.

Try adding the \Microsoft\Templates structure to the \Users\[username]\Appdata\Roaming path, placing the Normal and NormalEmail .dotm files in that folder, and see if Quick Parts works properly, then.
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