Mx - PC issue

Anyone know of a solution or solutions?

search email very slow,
when reading email another email suddenly opens up

slow in a few moments, restart PC to connect - disconnect

Second PC, computer hangs , have to restart
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Anonymous KHIT EngineerAsked:
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KimputerCommented:
PC1: could be a lot of things. If you have a lot of email, slow searching maybe a natural thing. The other email popping up, what is it exactly? Always the same email? Always a new email (then it could be a feature, and sounds like a logical operation)?
PC2: could be hardware failure. Open up the side panel of the PC, check if any capacitors are blown or swollen.
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Anonymous KHIT EngineerAuthor Commented:
Hi Kimputer,

PC1, the user said that while she is reading an email, the email will just pop-up. Could it be because the user double click to read the email then as the user could not wait for it to open, she went to double click to read the second email and so as she is reading the second email, the first email that she double click opened up?

Could it be this way, or is there any other reason that this might happen?

If a PC is slow, how do we diagnose and come to a conclusion that it is slow?

This user has 54,053 emails in her inbox in Exchange 2010.


Many users like to say it is slow, but how can find out whether it is really slow?

PC2 - WoW! I really never that it can be a hardware failure? I usually think hardware failure is where the hard disk could not be detected in CMOS, or when the screen is blank after showing the logo / bios, or the PC is playing some sort of digital sound other than the beeping (RAM issue).

Anyway to monitor this remotely as I am off site?
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KimputerCommented:
PC1: ask the user the WAIT one minute before opening every email. If now, no email ever pops up, go down to 30 seconds, etc etc. If it suddenly happens again, and you notice the first email that pops up over the second one is always a big email, you can be sure it's the impatience (combined with the slow response of the Exchange server)

PC2: hardware monitoring for the problems I described (motherboard failure due to capacitors) has no meaning, as the computer just freezes (or sometimes blue screens of death), and provides no meaningful information to any monitoring program. If it is something else, like hard disk, it will already be logged in the eventlog. If it's something like graphics, it's also hard if no visual cues are on screen. if it freezes because of defective graphics, replacing it is the only way to know for sure.
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Anonymous KHIT EngineerAuthor Commented:
PC1: I like your answer, I just don't know how to tell her to wait.

PC2. I will have to go down to take a look onsite.
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KimputerCommented:
Sadly, to resolve most IT issues, it requires a bit of cooperation from the user. Try to make the user understand this, and that it's only temporary to rule out causes.
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Jackie ManCommented:
Users seldom co-operate, just make complaints.

Are all computers joined to a domain network?

As IT administrator, you shall from time to time review whether the computers are near the end of their lifecycle and make decision on new purchase or upgrade.
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Anonymous KHIT EngineerAuthor Commented:
Yes they all in the same domain network.

Actually, I do not know when were the PCs bought as they were already using the current PCs when I joined this IT company.
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Anonymous KHIT EngineerAuthor Commented:
20 - May 2015 - Dear Kevin,

My colleague and I are having some small computer problems, something like “running slowly, shaking screens in word file” etc.
May you please visit our office and monitor all is set properly ? Tomorrow afternoon is preferred.


9 Jun 2015 - Hi Kevin,

Since your check-up the computers (mostly anti-virus check), we see the problems have been continuing, unstable such as disconnection in the middle, see no better than before. Can you see if you can do anything on this.


22 Jun 2015 - Hi Kevin,

Further to below email, there had been no follow up actions so far.  Screen is shaking again, Internet frequently not responding, spam emails….
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KimputerCommented:
That's a lot of problems, almost too much for just one post. But I'll try,

Shaking screens. Try to rule out monitor, PC, VGA card. Interchange monitors, change VGA card if possible.

Internet problems, try to rule out internal networking (weak wifi?), modem or internet problems. Ping many IP's from more workstations, like other PC's, gateway, several internet IP numbers.

Spam emails, better software
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Anonymous KHIT EngineerAuthor Commented:
The hardware is easy to troubleshoot, I have ever told the user to switch monitors, maybe I have to do it for them since we are hired by them.

Did I tell you that the user had 54,053 mails in her inbox.

The internet I also don't know where to diagnose, because I see that she can go online to do her work.

They were using Symantec Mail Security for a year and now they have changed it to Kaspersky Mail Security.

My boss is there now to resolve the two user issues.

I just wish I knew what he did.
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Anonymous KHIT EngineerAuthor Commented:
Dear Experts,

My boss went to check and found out that
PC2: the user's mouse was defective because it auto scroll the pages.

The user described it as shaking which I thought was a video issue but it was not the case. I have to learn to communicate with the user more to find out exactly what is the issue.

PC1: The user's PC RAM is only 2GB and because of that, the computer was slow in opening up emails and webpages. In particular, when she opened a certain webpage which may not be created or configured optimally, it uses up all her RAM's resources to a full 1.7GB

I thought it was just a simple task of deleting of temp files, log files and defragmentation, which by the way does not solve performance issue, which now I know. It is just a hype thingy.
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Anonymous KHIT EngineerAuthor Commented:
Sorry, my boss solved this issue in the end.
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