setup exchange email in Outlook 2013

I just purchased an exchange online plan, and I'm trying to setup the email in my outlook 2013.  I've searched and nobody seems to have the problem I do with it.

I have several pop and imap accounts in Outlook right now, and when I went to add an account, I selected 'manual setup' and then chose 'Microsoft Exchange Server'.  

That's when I get the message :  "You cannot add a Microsoft Exchange account while Outlook is running. Please exit Outlook and use the Mail icon in the Control Panel to add a Microsoft Exchange Account."   I have no idea what it's talking about and I don't see any 'mail' icon in the control panel.

How on earth do I add this account??
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JohnBusiness Consultant (Owner)Commented:
Do what it says. Close Outlook, go to Control Panel, Mail, and set up a new Profile (for the Exchange Account) and then set up the account.

I think that once you have the profile set up (be sure to check the setting to as which profile to use), you can open Outlook, select the Exchange Profile and then set up the account. That should work.

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ugebAuthor Commented:
Therein lies the problem.  As I had mentioned "I don't see any 'mail' icon in the control panel."

If I had found any mail icon maybe this would have been obvious.
Open the control panel and drag the category and select small icons as shown in the attached screen shot. then you will see the Mail option. Click on it and add Emai accounts
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JohnBusiness Consultant (Owner)Commented:
Look in Control Panel, and look for 32-bit Control Panel Items. Mail could be in there (Vista did this).  For Windows 7 and Windows 8, it says Mail (32-bit) or Mail (Microsoft Outlook 2013) (32-bit).

See if that sheds any light.
JohnBusiness Consultant (Owner)Commented:
Also, the icon does not show up until Outlook has been installed (I am going by recall, because I always install Office). Go to Control Panel, click on Office and do a Repair of Office.
ugebAuthor Commented:
Thanks, I found the mail icon last night in the classic view.  No mention of it in the 'new and improved' control panel view.

I opened the mail icon and went to do the same thing in mail as I had done in Outlook, and I got to the point where I selected 'manual setup' and then chose 'Microsoft Exchange Server'.  I thought it would ask for email and a password and automatically set things up (as someone had informed me), but instead it was asking for the server and username.

As I wasn't sure what it meant, I put in my domain name ( and then my username to log in. And then it has the audacity to tell me Outlook has to be ONLINE to complete the action!  What the freak?  It told me oulook had to be closed, and the mail tells me it has to be online??

How on earth do I set this up??
JohnBusiness Consultant (Owner)Commented:
I cannot tell from your post. Did you set up a new, separate Mail Profile for Exchange (not your POP profile).  Assuming you do that and you have internet, you should be able to set up an account.

Check with your Exchange Provider that you have the correct Exchange plan and address.
ugebAuthor Commented:
I ended up calling tech support. The instructions were confusing and I took a wrong path, but they were actually helpful.

Thanks for trying!
JohnBusiness Consultant (Owner)Commented:
@ugeb  - Thanks for the update and I was happy to help.
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