How to resolve iCloud Outlook Add-in always disabled?

Dear EE support,

We would like to ask on how to resolve this iCloud Outlook Add-in, which is always DISABLED.

The problem is:
- the iCloud erased all the contacts from the outlook, replaces with its current contacts.
- the iCloud doesn't sync all the time, because it is disabled. It only sync the first you sign-in, if you sign-out from the iCloud, it will erased every contacts from the outlook. Then if you login again, it will sync. But after that sync, it doesn't sync anymore, even you have some updates, from iPad, or laptop... By the way, the user is using Windows, not macbook...

We tried to searched the web for about 2 hrs already, but couldn't find any best solution for this.

Kindly advise on how to resolve this iCloud Outlook thing...

Thank you in advance and hope to hear soon...
iCloud-Outlook-Add-in.png
Stiebel EltronAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
my impression is that if the add-on is buggy don't use it.. you are asking for two bullies to make nice and play with each other .. They don't and there is a lot of problems with active-sync and then the finger pointing comes out.. Go after apple to fix their bugs.
Stiebel EltronAuthor Commented:
This one solved our problem: http://czerwinb.blogspot.com/2012/12/re-enable-icloud-2x-outlook-add-in.html
Maybe, it may help to others who have the same problem...

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Stiebel EltronAuthor Commented:
Please share it with others who have the same or similar problem...
Bob RCommented:
Start Menu -> regedit
Select: Computer/HKEY_CURRENT_USER/SOFTWARE/MICROSOFT/OFFICE/OUTLOOK/ADDINS - Apple.DAV.Addin -
Double click "LoadBehavior"
The value should be set to 3
Phil SCommented:
I tried Bob R's regedit and it WORKED!  Now my iCloud does not disable every time I close Outlook.

THANKS!!!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.